Department Manager

About the role

The job involves leading shifts and departments in a McDonald’s restaurant operated by an independent franchisee, not McDonald’s USA. The franchisee is a separate entity and is solely responsible for employment matters.

Responsibilities

• Ensure customers receive a fast, accurate, and friendly experience every visit.
• Manage assigned Systems such as Training, Food Safety, and Inventory Management.
• Set goals, delegate tasks, follow up, and report results to teams and other managers.
• Lead the Guest Service Department to ensure high-quality customer service, sales promotion effectiveness, staff training, and efficient operation of the Front Counter McCafé and Drive-Thru areas.
• Lead the Kitchen Department to ensure high-quality food delivery, food safety, food cost control, and staff training in production procedures.
• Lead the People Department to ensure qualified crew hiring, effective training, and scheduling to meet sales and profit goals.
• Support new employees and motivate them throughout their tenure.

Requirements

• Previous managerial experience, preferably in a restaurant, retail, or hospitality environment.
• Positive team player with flexible schedules and a passion for the fast-paced McDonald’s environment.
• Must be 18 years or older to apply for a manager position.

Benefits

• Paid vacation after one year of service and full-time hours.
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language.
• Medical, dental, and vision coverage.
• Short- and Long-Term Disability, life, and accident insurance.
• Employer-sponsored 401K Retirement Plan after one year of service and full-time hours.
• Mcdonald's management certification opportunities.