Department Manager

About the role

The job involves leading shifts and departments in a fast-paced restaurant environment, ensuring high-quality customer service and operational efficiency.

Responsibilities

• Lead shifts to ensure fast, accurate, and friendly customer experiences.
• Manage assigned Systems such as Training, Food Safety, and Inventory Management.
• Set goals, delegate tasks, follow up, and report results to teams and other managers.
• Ensure Crew and Managers deliver a great customer experience.
• Manage sales promotions effectively and train service staff in procedures.
• Organize Front Counter McCafé and Drive-Thru areas for optimal service.
• Ensure the restaurant delivers great quality food and controls food costs.
• Train kitchen staff in production procedures, including new menu items.
• Hire, train, and schedule crew to meet sales and profit goals.
• Support Crew in getting off to a good start and motivate them throughout their tenure.

Requirements

• Previous managerial experience, preferably in a restaurant, retail, or hospitality setting.
• Positive attitude and ability to work in a fast-paced environment.
• Passion for working in the McDonald’s environment.
• Must be 18 years or older to be considered for management positions.

Qualifications

Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language.

Medical, dental, and vision coverage.

Short- and Long-Term Disability, life, and accident insurance.

Paid and unpaid leaves of absence.

401(k).

Free meal and free uniforms.

Employee Resource Connection.

Skills

Leadership, communication, multitasking, problem-solving, and customer service skills are essential.

Benefits

• Competitive pay ranging from $16.50 to $18.00 per hour.
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language.
• Medical, dental, and vision coverage.
• Short- and Long-Term Disability, life, and accident insurance.
• Paid and unpaid leaves of absence.
• 401(k).
• Free meal and free uniforms.
• Employee Resource Connection.