Department Manager

Responsibilities

• Responsible for managing the restaurant with the General Manager, including oversight over all store operations from production to guest service areas;
• Direct the work of team members, both managers and crew;
• Coach and role model McDonald’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with crew members;
• Manage a department within the restaurant (People, Kitchen, and/or Guest Services):
• People Department: Analyze restaurant labor and crew capability needs for crew under direction of General Manager; prepare and set weekly schedules, including days and hours of work, for all crew; ensure schedules meet business needs;
• Kitchen Department: Manage inventory levels to meet operating needs and budget; prepare inventory forecasts and ordering recommendations for General Manager approval, and ensure related activities are coordinated (i.e., receiving deliveries); perform trend analysis on food costs to inform planning;
• Guest Services Department: Coordinates POP and merchandising execution so that proper elements are in place; ensure crew and managers are trained in service procedures to deliver a great customer experience;
• Ensure food safety is always maintained and in accordance with procedures;
• Collaborate with General Manager to ensure coverage and troubleshooting emergencies;
• Appraise team members’ (both managers and crew) productivity and efficiency for the purpose of recommending promotion, termination, or other change in status;

Qualifications

• 1-3 years of quick service restaurant management experience;
• Demonstrated experience leading a team in in a fast-paced managed environment;
• Strong leadership skills with the ability to coach and mentor a team;
• Strong communication and customer service skills with a support focused-mindset;
• Achievement oriented with strong organizational, interpersonal and problem-solving skills;