Department Manager

Role Mission

As a Department Manager, you will take ownership of a department or floor's performance, leading and proactively coaching a team of client advisors to achieve their individual, the department/floor, and the store's targets. You will support the Store Manager/Director with developing new and existing clients. You will be responsible for building passionate, highly motivated, and talented individuals who continue to grow in their career, securing succession plans with this.

Responsibilities

• Team Management and Development
• Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment which fosters cooperation and excellence
• Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against the expectations
• Provide regular and qualitative feedback to the team, coaching “in the moment” to achieve the greatest impact
• Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans to enable this
• Lead from the front, role modelling the way to sell and support your team in their sales to develop their KPI’s
• Support and develop the team in building long-lasting client relationships leveraging all resources and tools available
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, one-to-one meetings….
• Client Experience
• Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
• Cultivate a client-centric mindset to always ensure the highest level of client experience
• Develop the customer database through optimizing data capture rate and integrity
• Product Focus
• Onboard new joiners to ensure their integration to the company is positive
• Lead the store in the absence of more senior management, opening and closing the store, resolving difficult clients, escalating or seeking support where necessary
• Maintain a thorough understanding of policies, standards, and procedures ensuring they are communicated and implemented
• Maintain inventory and be responsible for inventory management

Key Requirements

• Proven experience within a similar environment leading diverse people to success
• Effective communication and interpersonal skills, valuing and amplifying diversity
• Strong and demonstratable commercial acumen
• Able to be agile, creative, and commercial in solution development
• A passion and knowledge of the managed product category
• A client-centric mindset with a passion to exceed expectations
• A committed team player, willing to work side by side with the team to lead and influence
• A deep interest in fashion, art, and culture

Qualifications

• Proven experience leading a team
• Excellent communication and interpersonal skills
• Commercial acumen and ability to solve problems creatively
• Passion for fashion, art, and culture
• Ability to build and maintain strong relationships with clients
• Strong organizational and problem-solving skills

Benefits

• Medical insurance
• Bonus structure
• Paid time off
• Holiday pay
• 401k, automatic employee contribution
• Comprehensive benefits package including: short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution

Pay

The compensation for this position ranges from $70,000-$80,000 annually.