Department Manager

About the role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed.

Responsibilities

• Customer Sales & Profit
• Ensure the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Represent yourself and the H&M brand positively during customer interactions
• Aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
• Create and analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Follow up on your team's promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Manage your department in a cost-efficient way
• Handle administrative routines for both people and operations correctly
• Fashion & Trend Awareness
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Team & Development
• Recruit, onboard, and develop your team in-store
• Complete performance evaluations and succession planning to support business and team needs
• Share your knowledge and skills with your team
• Collaborate, plan, and team with the in-store Visual Merchandiser team
• Give and receive feedback with your colleagues to learn, develop, and support each other
• Plan and schedule your team regularly
• Communicate with store colleagues daily, weekly meetings, etc., to inform, motivate, and inspire
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed
• Participate in relevant onboarding and training processes, courses, and available resources
• Retail Operations/Visual & Commercial Execution
• Secure a clean and tidy sales floor and back of house including stockroom areas
• Ensure high fashion quality, visual, and commercial product presentation, with good garment care
• Secure good stock levels and provide input on allocation to Area team
• Secure the full garment cycle – from delivery to garment presentation – and fitting room routines according to our standards and routines set internally, utilizing all tools and technology provided
• Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness etc)
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
• Update and upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
• Secure the opening and closing of the store daily

Qualifications

• To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics
• You are achievement-oriented, motivated by performance and competition to be truly customer centric

Benefits

• Compensation: expected base salary range is 21.39-25.24 hourly
• EEOC Code: SLS Pay Status: Non-Exempt, Hourly
• We are committed to providing reasonable accommodations for applicants with disabilities
• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online
• We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits
• Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation