DEPARTMENT MANAGER

Job Summary

The Janitorial Manager is responsible for the supervision, inspection, and control of all custodial and related services associated within assigned contracts. Specific responsibilities for the custodial manager will be determined by client expectations and at the discretion of the Director of Operations.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Properly allocate work responsibilities among subordinates. Supervises and coordinates the work activities of assigned areas (includes common areas, Service hallways, Food court, etc.). Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules. Approves vacation time, overtime and timecards. Ability to train custodians on work-related equipment. Supervises, motivates, disciplines, and evaluates staff.

SUPERVISORY RESPONSIBILITIES

Counsel and coordinate with customer management representatives on all matters relating to services performed. Resolves clients’ concerns, and performs inspections for satisfactory job performance. Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found. Monitors supply use inventory. Ensures all equipment in proper working condition. Perform any additional duties as required, including providing hands-on-cleaning if required.

Requirements (Knowledge, Skills, Abilities, and Education and/or Experience)

Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through. Ability to work effectively under pressure and manage multiple priorities. Demonstrate excellent customer service skills. Minimum of five to ten years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities. Must have general hands on knowledge of both routine nightly and daytime facility cleaning and related services. Working hours mostly weekdays but may also include evenings and weekends as well as on-call for emergency situations.

Benefits

Medical Dental Vision Life Insurance/AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave

About the Role

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.