Department Manager

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking, and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

About the Role

K&B Garage Doors, a DH Pace Company, Inc. aspires to hire a Department Manager. In this role, you will oversee the department, ensuring projects are delivered on time, within budget, and to the highest customer satisfaction. We need a versatile leader who's ready to wear many hats, stay flexible in a high-volume, high-pressure environment, and willing to travel during training. You'll bring a strong customer service mindset, keep team morale high while holding customer service standards to the highest bar, and be driven to help this branch grow.

Responsibilities

• Manage day-to-day operations of the department
• Managing and developing skilled field technicians/installers and office personnel with a common goal of providing top-level service with a focus on minimizing labor costs and maximizing profit
• Ensure that projects are completed timely, efficiently, below budget, and to the satisfaction of our customers
• Proactively address and manage customer interactions to ensure a positive experience, even when delivering difficult news
• Have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Improve individual performance of the field force you manage through daily, monthly, and yearly performance reviews
• Assist with hiring, training, and developing new employees
• Other duties as assigned by manager

Requirements

• Bachelor’s degree preferred
• Supervisory or managerial responsibilities with a company that fixes/repairs/installs equipment/products preferred
• Must be an excellent communicator who is highly organized and possesses good mechanical aptitude
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top-level service with a focus on minimizing labor costs and maximizing profit
• Must possess a valid driver’s license and good driving record

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.