Department Lead

About the role

Leads all functions of the Dry, Disposables, Culinary Equipment Supplies (CES), and fresh departments as assigned by Store Management. Ensures effective inventory levels, appealing and profitable merchandise presentation, and quality customer service. The lead will have Manager on Duty responsibilities, including opening and closing the CHEF’STORE in the absence of the Store Manager and/or Assistant Store Manager.

Schedule

• Store opening and dayshift
• Full-time with benefits (30-40 hours weekly)
• Weekends and holidays required
• Repetitive lifting of 40-80 pounds

Pay

Starting at $22.62 per hour. The expected base rate for this role is between $17 - $27 per hour, depending on relevant experience, education, skills, function, and geographic location.

Benefits

• Benefits start on day 1
• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance
• Career growth opportunities
• Overtime compensation may be available

Responsibilities

• Ensure proper inventory levels based on store capacity, promotions, customer requests, and seasonal merchandise to maximize sales
• Complete all daily orders
• Maximize departmental sales by driving and maintaining superior customer service, freshness, and in-stock conditions
• Ensure a daily date check is executed
• Train, motivate, and develop staff to execute the same standards
• Ensure appealing presentation and pricing standards are maintained in assigned areas
• Utilize computer as needed for tasks such as stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties
• Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager
• Perform Manager on Duty functions as needed
• Role model and promote the company’s cultural beliefs
• Ensure the facility is well maintained and is a safe environment for staff and customers by following safety policies and practices
• Correct safety issues and notify store management of any unresolved safety concerns
• Responsible for other duties and responsibilities as assigned or required by Store Management

Supervision and Relationships

• Not required to provide direct supervision but may monitor performance and provide real-time coaching to support other associates
• Interact with employees at all levels of responsibility throughout the company
• Interact with all customers and service providers

Work Environment

• Retail store setting, open to the public
• Exposure to outside weather conditions, including inclement weather
• Moderate noise level
• Work typically performed on a level surface, but may require use of a ladder or elevated surfaces
• Temperature varies throughout the store, ranging from -10 to 85 degrees
• Required to physically interact with customers

Requirements

• Three years’ experience in a retail setting, restaurant, or customer service environment
• Supervisory or lead experience preferred
• Ability to work a flexible hourly schedule, including holidays and weekends
• Competency and proficiency with computer use, word processing, email, and internet software
• High school diploma or equivalent required

Preferred Qualifications

• Desire and ability to deliver exceptional customer service
• Ability to quickly assess situations, address issues, and make solid business decisions
• Good common sense and logical thinking
• Ability to build professional relationships with clients
• Self-motivated and driven with the ability to analyze customer needs and make recommendations based on business knowledge
• Adaptability and willingness to help out to get the job done

Physical Qualifications

Must be able to perform the following physical activities for the described length of time:

• Stand: Continuously
• Walk: Continuously
• Drive vehicle: Occasionally
• Sit: Occasionally
• Lift:
  • 1-10 lbs: Continuously
  • 11-20 lbs: Continuously
  • 21-50 lbs: Continuously
  • 51-100 lbs: Frequently
  • Over 100 lbs: Occasionally
• Carry:
  • 1-10 lbs: Continuously
  • 11-20 lbs: Continuously
  • 21-50 lbs: Continuously
  • 51-100 lbs: Frequently
  • Over 100 lbs: Occasionally
• Push/Pull: Frequently (e.g., hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
• Climb/Balance: Frequently (e.g., in/out truck/trailer to cab, on/off ramp to ground level and side doorsteps, platform of trailer, stairs)
• Stoop/Squat: Frequently
• Kneel: Occasionally
• Bend: Frequently
• Reach above shoulder: Frequently
• Twist: Frequently
• Grasp objects: Continuously (e.g., hand truck, boxes, cartons, steering wheel)
• Manipulate objects: Continuously (e.g., boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
• Manual dexterity: Frequently (e.g., typing, use of office machines such as copiers, printers)