Department Lead

About the role

As a Department Lead at Rural King, you will play a pivotal role in ensuring the efficient and effective operations of your assigned department. You will oversee activities including inventory management, recovery, price changes, planogram sets, department cleanliness, and adherence to merchandising standards to maintain high operational standards and enhance the customer experience.

Responsibilities

• Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that align with company expectations.
• Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning outs, reconciling discrepancies, and replenishing inventory from the stockroom or top stock.
• Oversee the recovery process to ensure the department remains neat, organized, and visually appealing, enhancing the overall shopping experience.
• Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage.
• Manage the implementation of playbook features and planogram sets, ensuring products are arranged according to company guidelines to maximize sales potential and customer satisfaction.
• Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment.
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns.
• Support front-end operations by processing transactions or loadouts as required.
• Operate general office equipment (telephone, copy machine, fax, calculator, computer) and retail equipment (handheld devices, forklifts, pallet jacks, ladders).
• Participate in cross-training for flexibility across various departments and responsibilities.
• Engage in learning initiatives such as training programs, workshops, and webinars to acquire new skills and stay current on industry developments.
• Provide friendly, proactive, and professional support to internal and external stakeholders, addressing inquiries and concerns promptly.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Requirements

• At least 2 years of retail experience with knowledge of a specific department.
• Excellent verbal and written communication skills, with the ability to convey ideas clearly and concisely.
• Strong active listening skills, including the ability to ask relevant questions and provide thorough responses.
• High level of adaptability to changing priorities, unexpected challenges, and evolving business needs.
• Strong problem-solving skills to quickly identify and address issues, minimizing disruptions.
• Ability to remain composed and focused during high-pressure situations.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Meticulousness in reviewing and analyzing information to identify errors or inconsistencies.
• Comfortable navigating computer systems and software to assist customers or manage tasks.
• Excellent interpersonal and customer service skills.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, including days, nights, and weekends as business dictates.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Ability to use a ladder and/or pallet jack.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% on the next 2%.
• Healthcare plans to support your needs.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% Associate Discount.
• Dave Ramsey’s SmartDollar Program (no cost to you).
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.