Department Lead

About the role

Leads all functions of the Dry, Disposables, Culinary Equipment Supplies (CES), and fresh departments as assigned by Store Management. Ensures effective inventory levels, appealing and profitable merchandise presentation, and quality customer service. The lead will have Manager on Duty responsibilities, including opening and closing the CHEF’STORE in the absence of the Store Manager and/or Assistant Store Manager.

Responsibilities

• Ensure proper inventory levels based on store capacity, promotions, customer requests, and seasonal merchandise to maximize sales.
• Complete all daily orders.
• Maximize departmental sales by driving and maintaining superior customer service, freshness, and in-stock availability.
• Ensure a daily date check is executed.
• Train, motivate, and develop staff to execute the same standards.
• Ensure appealing presentation and pricing standards are maintained in assigned areas.
• Utilize computer systems as needed for tasks such as stocking shelves, setting up displays, ringing up merchandise, and performing cleaning duties.
• Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager.
• Perform Manager on Duty functions as needed.
• Role model and promote the company’s cultural beliefs.
• Ensure the facility is well maintained and safe for staff and customers by following safety policies and practices.
• Correct safety issues and notify store management of any unresolved safety concerns.
• Responsible for other duties and responsibilities as assigned by Store Management.

Requirements

• Three (3) years’ experience in a retail setting, restaurant, or customer service environment.
• Supervisory or Lead experience preferred.
• Ability to work a flexible hourly schedule, including holidays and weekends.
• Competency and proficiency with computer use, word processing, email, and internet software.
• High School diploma or equivalent required.

Preferred Qualifications

• Desire and ability to deliver exceptional customer service.
• Ability to quickly assess situations, address issues, and make sound business decisions.
• Good common sense and logical thinking through all situations.
• Ability to build professional relationships with customers.
• Self-motivated and driven with the ability to analyze customer needs and make recommendations based on business knowledge.
• Adaptability and willingness to assist in various tasks to get the job done.

Work Environment

Work is performed in a retail store setting, open to the public. Exposure to outside weather conditions, including inclement weather, is possible. The noise level is usually moderate. Work surfaces are typically level, but use of a ladder or elevated surfaces may be required. Temperature varies throughout the store, ranging from -10 to 85 degrees. Physical interaction with customers is required.

Physical Qualifications

The role requires the following physical activities for the described length of time:

• Stand: Continuously
• Walk: Continuously
• Drive Vehicle: Occasionally
• Sit: Occasionally
• Lift:
  • 1-10 lbs (Sedentary): Continuously
  • 11-20 lbs (Light): Continuously
  • 21-50 lbs (Medium): Continuously
  • 51-100 lbs (Heavy): Frequently
  • Over 100 lbs (Very Heavy): Occasionally
• Carry:
  • 1-10 lbs (Sedentary): Continuously
  • 11-20 lbs (Light): Continuously
  • 21-50 lbs (Medium): Continuously
  • 51-100 lbs (Heavy): Frequently
  • Over 100 lbs (Very Heavy): Occasionally
• Push/Pull: Frequently (e.g., hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
• Climb/Balance: Frequently (e.g., in/out of truck/trailer, on/off ramp, stairs)
• Stoop/Squat: Frequently
• Kneel: Occasionally
• Bend: Frequently
• Reach Above Shoulder: Frequently
• Twist: Frequently
• Grasp Objects: Continuously (e.g., hand truck, boxes, cartons, steering wheel)
• Manipulate Objects: Continuously (e.g., boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
• Manual Dexterity: Frequently (e.g., typing, use of office machines such as copiers, printers)

Pay

The starting rate for this role is $22.30 per hour. Compensation depends on relevant experience, education, specific skills, function, and geographic location, with an expected base rate between $19 - $30 per hour.

Schedule

Flexibility to work Monday through Sunday based on business needs, between the hours of 5:00 AM and 7:00 PM. Freight handling is a plus.

Benefits

Benefits for this role may include:

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance