Department Coordinator

About the role

Under the direct supervision of the Interim Director, the Department Coordinator supports the Student Success and Advising Center in assisting a diverse array of candidates pursuing a degree or credential program in the College of Education. The incumbent is responsible for program administration, administrative and operational functions, and general office support.

Responsibilities

• Support the SSAC staff and College of Education students by entering and tracking student data in internal systems for student admission, program progress, and program completion.
  • Data includes but is not limited to surveys, grades, and clearances.
• Responsible for using office p-card to make purchases and support the office.
  • Responsible for reconciling p-card purchases on a monthly basis and submitting report of purchases to the university.
• Serve as the back-up in greeting a diverse population of current and prospective students, staff, and faculty.
  • Greet visitors in a culturally responsive manner by responding to basic student questions, directing students to the proper advisor or office, and assisting students with making appointments.

Requirements

Equivalent to five years of administrative support experience. Preferred Experience with student support services as a student or staff member.

Qualifications

• Equity-minded with proven experience working with diverse populations.
• Knowledge of the California Commission on Teacher Credentialing and general credential program requirements.
• Strong customer service and interpersonal skills, including demonstrated patience, professionalism, work ethic, and follow-through.
• Demonstrated ability to prioritize and handle multiple tasks and to be a team player.
• Ability to work in a fast-paced environment.
• Ability to collaborate with administrators, staff, and faculty in a support role.
• Knowledge of grammar, punctuation and spelling at a level appropriate to this position.
• Experience successfully working with populations that are demographically and socioeconomically similar to CSULB.
• Provide evidence of taking initiative in creating solutions, supporting projects, and improving communications.
• Willingness to engage in staff professional development activities.
• Demonstrated interest in supporting student success.
• Knowledge of and experience with MS Excel, MS Word, PeopleSoft.
• Knowledge of and experience with university policies and procedures.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Skills

• Knowledge of and experience with MS Excel, MS Word, PeopleSoft.
• Knowledge of and experience with university policies and procedures.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being. To Be Eligible For Full Benefits, Employees Must Be Appointed At Least Half-time (.50 FTE) With An Appointment Lasting More Than Six Months And One Day. Benefits Eligibility And Offerings May Vary Based On Appointment Type, Classification, And Applicable Collective Bargaining Agreement. Eligible Employees May Have Access To a Comprehensive Benefits Package That Can Include: Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.Health Coverage: A variety of medical, dental, and vision plans.Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance. Candidates are encouraged to review the appropriate CSU Employee Benefits Summary for details specific to their position. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.

Pay

The CSU Classification Salary Range for this position is $4,367 (Step #1) - $6,362(Step #20) per month.

Schedule

Department Student Success and Advising Center Time Base 1.0 time-base, 40 hours per week.