Department Administrator, Clinical

Core Job Summary

The Department Administrator, Clinical performs administrative work in conjunction with other department administrators to provide leadership to a specific functional area in the organization.

Core Job Functions

• Develops policies and procedures for department operations and ensures compliance.
• Maintains close liaison and positive working relationships with faculty, staff, and all other employees interfacing within the department.
• Provides leadership in developing business strategies and tactics to support the goals of the department and overall Health System strategic plans for market growth and development.
• Guides managers in developing skills and implementing performance management practices.
• Supports professional development of the workforce.
• Maintains staff and physician satisfaction.
• Provides administrative oversight to the division’s practices, supporting the employment of the quality improvement process in improving operations.
• Analyzes and reviews financial and productivity reports.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures.

Core Qualifications

• Bachelor’s degree in relevant field required.
• Minimum 5 years of relevant experience required.
• Knowledge, Skills and Abilities:
  • Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans.
  • Financial Management: Ensures fiscal responsibility, and optimization of financial performance.
  • Resource Management: Ability to allocate resources and drive innovation and growth.
  • Adaptability: Proven ability to adjust to changes and leads/inspires transformational change.
  • Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.
  • Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.
  • Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.

Department Specific Functions

• Clinical Division Operations Support

  • Provide direct operational and strategic support to clinical division chiefs across all pathology subspecialties.
  • Partner with division leadership to develop and execute strategic initiatives, process improvements, and resource management plans.
  • Support division chiefs in resolving operational challenges, optimizing clinical workflows, and aligning day-to-day activities with departmental and institutional goals.
  • Oversee implementation of new clinical programs, service expansions, and operational efficiencies in collaboration with division leadership.
  • Develop and maintain SOPs and documentation related to clinical division operations and support processes.
  • Facilitate communication between division chiefs, departmental administration, and institutional partners to ensure coordinated decision-making and timely issue resolution.
  • Staff and support committees, task forces, and workgroups associated with divisional strategy and clinical operations.

• Clinical Scheduling Operations

  • Direct and oversee the creation, monitoring, and management of the Qgenda Pathology schedule in collaboration with division chiefs, the Chair, and the scheduling committee.
  • Ensure accuracy, fairness, and transparency in clinical service coverage and workload assignments.
  • Oversee automation and quality control systems to improve scheduling accuracy and operational efficiency.
  • Generate and review double-service and variance reports for leadership review and workload optimization.
  • Serve as departmental liaison with institutional scheduling partners for coordination and conflict resolution.
  • Supervise scheduling staff and ensure timely updates, consistency, and compliance with established policies.
  • Staff and support related committees and task forces.
  • Develop and maintain departmental scheduling policies, SOPs, and procedural documentation.

• Pathology Clinical Coordinators Oversight

  • Provide strategic and operational leadership to Pathology Clinical Coordinators across all divisions.
  • Assess, design, and implement workflow and process improvements to enhance clinical efficiency, coordination, and communication.
  • Collaborate with laboratory leadership, medical directors, and hospital teams to ensure alignment of clinical operations and service quality.
  • Develop, maintain, and communicate SOPs and procedural documentation related to coordination functions.
  • Supervise coordinator performance, providing mentorship, accountability, and professional development opportunities.
  • Staff and support committees, task forces, and working groups related to clinical coordination.

• Reference Services

  • Provide strategic oversight and direction for reference operations, ensuring exceptional quality, service delivery, and client satisfaction.
  • Manage intake and onboarding processes for new clients, including form completion, contract coordination, and SOP adherence.
  • Lead the development, review, and maintenance of Standard Operating Procedures (SOPs) supporting reference testing and consultative workflows.
  • Collaborate with faculty, IT, and administrative teams on CoPath Wheel discussions and workflow optimization.
  • Publish with Marketing and Communications to update the reference services website and strengthen outreach visibility.
  • Coordinate departmental representation and logistics for external professional events, including the Beach Conference and FSP Conference reference booths.
  • Staff and support committees, task forces, and working groups associated with reference services.
  • Supervise reference services staff, ensuring compliance, operational excellence, and process improvement.
  • Maintain and update departmental policies, SOPs, and performance standards related to reference operations.

• Extra Clinical Duties (ECD)

  • Serve as departmental lead and primary point of contact for the Extra Clinical Duties (ECD) program.
  • Oversee ECD scheduling, review, and validation to ensure accuracy, compliance, and fair workload distribution.
  • Manage onboarding, training, and communication for faculty and staff participants in the ECD program.
  • Collaborate with finance and leadership to align ECD processes with departmental and institutional policy.
  • Maintain and update documentation, policies, and SOPs governing ECD administration.

• Pathology Informatics Support

  • Provide operational oversight and administrative coordination for pathology informatics initiatives across all divisions.
  • Partner with the Medical Director of Pathology Informatics, IT teams, and laboratory leadership to optimize data systems, digital workflows, and LIS/EHR integration.
  • Support implementation and maintenance of key informatics systems such as CoPath, Beaker, and digital pathology platforms, ensuring functionality, data accuracy, and compliance with institutional policies.
  • Collaborate with informatics leadership on user training, troubleshooting, and optimization of reporting tools and dashboards to enhance clinical efficiency.
  • Serve as liaison between the department and institutional information technology offices to facilitate issue resolution and system upgrades.
  • Aid in project management for informatics-related initiatives, including new technology adoption, system conversions, and workflow automation.
  • Maintain and update departmental SOPs, process maps, and documentation related to informatics operations.
  • Staff and support related committees, task forces, and working groups dedicated to informatics and digital transformation.

• General Leadership and Operational Excellence

  • Provide overall leadership, strategic direction, and operational oversight for all clinical functions within the Department of Pathology and Laboratory Medicine.
  • Supervise cross-functional clinical teams, fostering collaboration, accountability, and a culture of continuous improvement.
  • Establish measurable goals and performance metrics for clinical operations, tracking outcomes and implementing corrective actions when needed.
  • Serve as a primary liaison between the department and institutional leadership to ensure effective communication and coordination of clinical activities.
  • Ensure departmental compliance with all regulatory, accreditation, and institutional policies through strong internal controls and training.
  • Promote innovation, professionalism, and excellence in all operational and clinical practices.
  • Lead by example, demonstrating integrity, transparency, and commitment to service and quality.

Pay

Competitive salaries are offered.

Schedule

Full time.