Dental Treatment Coordinator - Cosmetic Dentistry of Hayward

About Us

At Cosmetic Dentistry of Hayward, we believe dental care works best when patients feel informed, comfortable, and supported throughout their journey. Our 2-doctor, 5-operatory practice is highly team-oriented, collaborative, and fast-paced. We are passionate about delivering exceptional clinical care and clear, patient-first communication. We are hiring immediately for a dynamic Treatment Coordinator to join our growing team and act as the vital bridge between our clinical expertise and our patients' peace of mind.

Why You'll Love This Role

• Be the Bridge: Guide patients through complex treatment paths with clarity, helping them leave with confidence instead of confusion.
• Make a Measurable Impact: Help patients understand their financial options and secure third-party financing so they can achieve the healthy smiles they deserve.
• Thrive in a Positive Culture: Work alongside a supportive, structured, and friendly team that prioritizes both clinical precision and a warm workplace environment.

Responsibilities

• Treatment Presentation: Present and clearly explain comprehensive dental treatment plans (including implants, bone grafts, bridges, and crowns) with empathy and expertise.
• Financial Coordination: Assist patients in navigating insurance coverage, coordinate third-party financing options (e.g., CareCredit), and structure manageable payment plans.
• Insurance Verification: Actively verify dental insurance benefits and confidently break down breakdowns of coverage to patients.
• Scheduling Optimization: Coordinate and schedule advanced dental procedures to maintain smooth patient flow and meet daily practice production goals.
• Team Collaboration: Partner closely with our 2 doctors and the clinical team to ensure seamless handoffs, preparation, and patient follow-up care.

Qualifications

• Experience: 1+ years of experience working as a Treatment Coordinator or Financial Coordinator in a dental office.
• Insurance Competency: Proven experience with insurance verification and a strong comfort level explaining complex policy limits to patients.
• Clinical Literacy: Solid familiarity with advanced and cosmetic dental cases (implants, crowns, bridge work, and oral surgery).
• Interpersonal Skills: Exceptional communication skills with a knack for building trust, calm reassurance, and long-term patient relationships.
• Organization: Highly detail-oriented and skilled at managing busy schedules without feeling rushed.

Preferred

• Proficiency with modern dental office management software (e.g., Dentrix, Open Dental, or Eaglesoft).

Pay

$22.00 – $30.00 / hour (Based on experience), hourly.

Schedule

Monday – Friday, full-time.

Benefits

Competitive benefits package including health insurance, dental coverage, paid time off (PTO), and holiday pay.