Dental Receptionist- Relief

About the role

Join our team as a Relief Dental Receptionist at Children's Village in Yakima, WA! Dental Receptionists play a vital role in our organization by serving as the frontline connection between patients and their oral healthcare. As the first point of contact, you help set the tone for a welcoming, respectful, and patient-centered dental experience. Your work supports the smooth operation of our dental clinics and directly supports YVFWC’s mission to deliver high-quality, accessible dental care to the diverse communities we serve.

Position Highlights

• $17.57–$21.52/hour, depending on experience, with the ability to go higher for highly experienced candidates
• Additional pay for bilingual skills, paid on hours worked

Responsibilities

• Answers the phone, transfers calls, and takes messages as needed for the clinic
• Greets patients and maintains patient and visitor log; notifies appropriate person of the patient’s arrival
• Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients; creates and maintains patient charts, registers new patients, and updates patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed
• Notifies appropriate provider of all patient no-shows and cancellations; adjusts and updates the schedule for cancellations, new patients, and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation; assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments, and generating end-of-day reports
• Reviews cash box receipts and reconciles cash box daily
• Manages the referral process, working on referrals from inception through completion
• Manages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed
• Ensures that clinic-generated documents are sent to the Health Information department and office-related clinic documents are filed in the patient’s record
• Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees
• Performs other duties as assigned

Qualifications

• High School Diploma or GED
• One year’s experience in a clinic, optometry, or dental office preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) required at a level 9
• Ability to prioritize work and manage multiple tasks simultaneously in a fast-paced environment with frequent interruptions
• Ability to interact with patients, providers, and staff in a professional manner
• Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, and Excel
• Basic knowledge of medical or dental terminology and healthcare billing insurance preferred
• Ability to deliver outstanding customer service

Our Mission

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.