Dental Recare Coordinator (PT)

About the role

This position plays a key role in providing excellent customer service, managing patient schedules, and ensuring efficient workflow at Elmhurst Dental (333 W 1st Street, Elmhurst, IL 60126).

Responsibilities

• Answer phones and manage patient communication.
• Call patients who are due/overdue and scheduled for current cleaning appointments.
• Keep track of schedules for the next 6 months.
• Consistently work recare to maintain full schedules for current and future hygienists.
• Contact patients with any changes in appointments.
• Track advances, cancellations (1-3 days prior to appointment), and same-day cancel/fail.
• Review schedules 3 weeks out.
• Inactivate patients who are no longer with the office.
• Move patients to their own account.
• Daily interaction and communication with Clinic Director regarding hygiene schedules.

Requirements

• Proven experience in customer service, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.
• Must be able to lift up to 15-30 pounds at times.

Schedule

• Monday: 9:00 AM – 2:30 PM
• Wednesday: 10:30 AM – 6:30 PM
• Friday: 9:00 AM – 2:30 PM
• Every other Saturday: 7:15 AM – 1:00 PM

Pay

$21 – $23 per hour

Benefits

All employees—both full-time and part-time—are eligible for:

• Paid time off
• Holiday pay
• 401(k) retirement savings plan with company match

Full-time employees (working 30 or more hours per week) are also eligible for:

• Medical, dental, and vision insurance
• Life insurance coverage
• Access to a variety of voluntary benefits