Dental Front Desk Coordinator (PT)

About the role

AH Smiles is seeking a Part-Time Front Desk Coordinator to oversee and coordinate front desk activities while assisting other areas as directed. Key responsibilities include greeting patients and visitors, scheduling appointments, managing patient interactions, and ensuring efficient workflow.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Congratulate patients on their new baby teeth!
• Coordinate and schedule appointments based on dentist availability.
• Send appointment reminders to patients and confirm appointments.
• Handle appointment cancellations and rescheduling.
• Ensures re-care is being booked.
• Follows up with patients on unscheduled treatment plans.
• Maintain accurate patient records and update information as needed.
• Handle patient registration and check-in/check-out processes.
• Process and verify insurance information.
• Collect and record payments for services rendered.
• Oversees and participates in collections of aged receivables.
• Cooking breakfast for the patients!
• Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
• Address patient concerns and resolve issues related to appointments, billing, or service.
• Collaborate with dental professionals to handle patient complaints effectively.

Requirements

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Qualifications

• Must be able to lift up to 15-30 pounds at time.

Benefits

• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Pay

Details about pay are not specified in the job posting.

Schedule

The office operates Monday 8:00 AM - 3:00 PM, Thursday 7:00 AM - 3:00 PM, and 1 Saturday per month 8:00 AM - 2:00 PM.