Dental Coordinator

Responsibilities

• Work cooperatively with Clinic providers and personnel to accomplish all goals and objectives of Katy Trail Community Health
• Responsible for patient referrals to specialists
• Referral goals for scheduling: 24 hours for high priority, 72 hours for low priority
• Referral goals for following up with facilities that schedule with the patient directly: 5 days for high priority, 7 days for low priority
• Maintain contact with each patient to give status of referral
• Monitor turnaround time for referrals to identify and follow up on those exceeding the allotted timeframe
• Maintain and process prior authorizations for internal KTCH dental services in a timely manner
• Maintain awareness of all referral workflows and serve as backup for the medical referral specialist
• Maintain a positive, working relationship with all care teams through Katy Trail Community Health
• Keep work area neat and organized for proper completion of work tasks
• Participate in Continuing Education as required by supervisor or state/federal guidelines
• Perform related work as required, including assisting and fulfilling reception duties as needed
• Presents a courteous and helpful demeanor, to all patients, visitors, and other staff members or any other person encountered while representing Katy Trail Community Health
• Promote quality improvement, staff and patient safety, and cultural diversity through department operations and personal performance
• Maintain current knowledge related to applicable statutes, regulations, guidelines, and standards necessary to perform job duties
• Able to adapt to change
• Maintain an above average attendance record

Qualifications

• 3-5 years clinical setting experience in a dental practice
• Excellent attendance record
• Demonstrate computer skills, word processing
• Demonstrate ability to organize and categorize
• Demonstrate well-developed written and oral communication skills with ability to interact with providers and third parties, including ability to utilize tact and sensitivity to timing in personal transactions
• Excellent customer service skills with patients and coworkers, including but not limited to, exercising empathy, exercising active listening skills, and meeting special needs in a timely manner
• Able to exercise good judgment in evaluating situations and making decisions
• Must be able to see, hear, read, write, kneel, stand, sit, and lift up to 25 lbs
• Must be able to handle stressful situations
• Possess cognitive skills necessary to understand medical terminology
• Always maintain professional appearance and attitude
• Maintain patient confidentiality at all times and adhere to HIPAA, HITECH, and OMNIBUS ruling
• Prepare reports timely and accurately as requested