Dental Practice Manager

Job Summary

Responsible for the overall administrative and operational management of the dental practice within a Federally Qualified Health Center (FQHC). Oversees daily operations, staff supervision, patient flow, regulatory compliance, and financial performance to ensure delivery of high-quality, patient-centered dental services. This is a full-time position.

Essential Functions

• Oversees daily operations of the dental clinic to ensure efficient workflow, patient access, and quality care delivery.
  • Schedules, trains, manages, and disciplines dental front office and clinical support staff.
  • Maintains patient scheduling, provider productivity, and cycle times to minimize wait times.
  • Collaborates with Dental Director on clinical policies, procedures, and quality improvement initiatives.
  • Maintains compliance with FQHC, HRSA, OSHA, HIPAA, and state and federal regulations.
  • Prepares and monitors departmental budgets, productivity reports, and key performance indicators.
  • Ensures proper maintenance, inventory, and ordering of dental supplies and equipment.
  • Coordinates facility and equipment maintenance and vendor relationships.
  • Addresses patient concerns and resolves complaints to ensure patient satisfaction and retention.
  • Supports recruitment, onboarding, and retention of dental staff.
  • Ensures accurate and timely documentation in the EMR and adherence to recordkeeping standards.
  • Participates in audits, site visits, and accreditation processes as required.
  • Collaborates with medical, behavioral health, and administrative teams to support integrated care initiatives.
• Monitors and ensures compliance with infection control standards, including sterilization logs, spore testing, and equipment maintenance in accordance with OSHA and CDC guidelines.
  • Conducts routine chart audits to ensure accuracy, completeness, and compliance with documentation standards and regulatory requirements.
  • Tracks and reports key performance indicators (KPIs), including provider productivity, patient access, no-show rates, and cycle times.
  • Ensures compliance with FQHC quality metrics and reporting requirements, including Uniform Data System (UDS) measures.
  • Monitors patient satisfaction and implements corrective actions based on feedback and survey results.
  • Ensures compliance with billing and coding standards through routine audits and coordination with the revenue cycle team.
  • Conducts regular staff training and competency assessments related to clinical protocols, safety, and compliance.
  • Reviews incident reports, identifies trends, and implements corrective action plans to mitigate risk.
  • Collaborates with leadership on continuous quality improvement (CQI) initiatives and participates in quality committees as required.

Quality Control & Performance Measures

• Maintains compliance with infection control standards, including sterilization logs, spore testing, and equipment maintenance in accordance with OSHA and CDC guidelines.
• Conducts routine chart audits to ensure accuracy, completeness, and compliance with documentation standards and regulatory requirements.
• Tracks and reports key performance indicators (KPIs), including provider productivity, patient access, no-show rates, and cycle times.
• Ensures compliance with FQHC quality metrics and reporting requirements, including Uniform Data System (UDS) measures.
• Monitors patient satisfaction and implements corrective actions based on feedback and survey results.
• Ensures compliance with billing and coding standards through routine audits and coordination with the revenue cycle team.
• Conducts regular staff training and competency assessments related to clinical protocols, safety, and compliance.
• Reviews incident reports, identifies trends, and implements corrective action plans to mitigate risk.
• Collaborates with leadership on continuous quality improvement (CQI) initiatives and participates in quality committees as required.

Nonessential Functions

• Participates in team/staff meetings; attends in-service trainings and applicable workshops.
• Performs any and all other duties as assigned to support organizational needs.

Core Values

• Quality
• Respect
• Teamwork
• Ethics
• Passion
• Love

Supervisory Responsibility

Supervises dental administrative and support staff.

Managerial Responsibilities

Responsible for operational oversight of the dental department, including staffing, budgeting, workflow optimization, and performance management.

Minimum Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (or equivalent experience).
• Minimum of 3–5 years of experience in dental practice management, preferably in an FQHC or community health setting.
• Knowledge of dental billing, coding, and insurance processes (Medicaid/Medicare experience preferred).
• Experience with electronic medical/dental records systems.

Substitutions

Relevant experience may be substituted for education on a year-for-year basis.

Competencies Needed

• Accountability – Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
• Communication – Effectively communicates with patients, staff, and leadership; ensures clarity, professionalism, and positive experience.
• Leadership – Guides, develops, and motivates staff to achieve departmental and organizational goals.
• Organization – Effectively manages multiple priorities, workflows, and operational processes to ensure efficiency.
• Customer Focus – Promotes a patient-centered environment and enhances the overall patient experience.
• Financial Acumen – Understands revenue cycle, budgeting, and financial performance metrics.
• Time Management – Prioritizes tasks effectively and adapts to changing demands.