Dental Manager

Principal Administrative Responsibilities

• Make sure that daily Dental Care Team Huddles are conducted each morning and that the meetings are logged for each Dental Care Team.
• Models excellent customer service both internally and externally as a representative of Wesley Health Centers.
• Ensures Dental Staff are following a high level of Customer Service following AIDET principles and special comfort touches.
• Enforces Telephone scripts and 3 rings rule to answer calls.
• Supports and trains Dental Front Office regarding business functions such as receipts, use of Dental Sliding Fee, charges, posting of transactions on EPM, dental coding, daily reconciliation, and deposits.
• Makes sure ALL STAFF Front and Back are well trained in the use of computers and NextGen modules.
• Works with the Lead Dentist to achieve expected levels of productivity (20 scheduled appointments for an 8-hour day/provider OR 22 scheduled appointments for a 10-hour day/provider).
• Monitors and coordinates appointment schedules and training of Front Office Staff on optimal scheduling for efficiency and productivity.
• Makes sure New Patients are called and scheduled within 2 weeks.
• Makes sure patient registration, eligibility verifications and financial screening process of Dental Front Office and suggests improvement of processes to Dental Operations Manager and CDO.
• Makes sure compliance with HIPAA.
• Makes sure that Front Office staff is making confirmation calls and following up with no shows, cancellations, referrals, unscheduled treatment plans and recalls.
• Makes sure that appointment schedules for all dental providers are maximized for productivity.
• Assists in Back Office Functions as needed if RDA or DA is licensed.
• Helps to achieve DHSP stated grant goals on unduplicated clients by engaging with onsite primary care providers and HIV Specialists, medical staff and MCC Teams to make sure Oral Screenings of potential clients and internal dental referrals are being made to the dental clinic.
• Conducts Outreach activities to outside potential referral sources and distributes flyers and Referral Slips.
• Follows-up with referral sources monthly.
• Orders monthly Dental Front Office Supplies and obtains approval from CDO.
• Helps to motivate, guide and encourage dental team to achieve goals.
• Provides leadership to onsite staff and fosters a departmental team atmosphere including the expectation that staff will be asked to cover at other sites as needed.
• Continually assesses staffing needs. Manages Staffing Schedules at assigned clinics monthly to ensure efficiency and smooth clinic workflow and sends schedule to CDO and Dental Operations Manager each month.
• Oversees scheduling of clinic personnel and coordinates time-off, vacation requests and approval process under the guidance of the CDO.
• Reviews ALL Specialty Referrals for appropriateness and notifies Lead Dentist and CDO of any dental provider issues.
• Manages Specialty referrals and Pre-Authorizations for HMOs on a weekly basis.
• Has Front Office call patients when treatment has been authorized by insurance as well as to follow-up pending treatment for patients after specialty care is completed.
• Plans, and creates agenda and facilitates monthly team meetings along with Lead Dentist.
• Participates in Quality Improvement activities including PDSAs as assigned by Dental Operations Manager and CDO.
• Maintains and supports the CARE TEAM concept for patient continuity of care.
• Supports, directs, and manages administrative and auxiliary dental staff as needed with performance reviews, employee related matters or corrective action plans as needed with the approval of CDO and assistance of HR Staff.
• Performs Annual Performance Evaluation of Dental Front Office Receptionists.
• Coaches and mentor Dental Front Office staff and Dental Auxiliaries.
• Helps to recruit, train and retain high quality dental staff.
• Supports daily clinic operations.
• Responds to clinical and operational concerns timely and effectively.
• Ensures that patient grievances are documented as warranted and resolved in a manner satisfactory to the patient in collaboration with Lead Dentist and Clinic Administrator following proper protocols to avoid escalation.
• Follows through to ensure a satisfactory resolution.
• Manages and facilitates the correction of Open Encounters and reports corrections to assigned Biller.
• Facilitates Audits and helps to implement any corrective action plans.
• Works with Lead Dental Assistant to make sure that all Dental Logs are updated, daily, weekly and monthly.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.
• Makes sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.