Dental Practice Manager

Position Summary

The Dental Practice Manager plays a pivotal role in ensuring the smooth and efficient operation of the dental practice. Responsible for overseeing administrative tasks, financial management, and staff coordination, the Dental Practice Manager serves as a central point of contact for both internal team members and external stakeholders. This role involves managing schedules, handling patient inquiries, maintaining records, and implementing office policies and procedures. The Dental Practice Manager also collaborates with dentists and other staff to optimize patient care delivery and enhance the overall patient experience. Exceptional organizational, communication, and strong leadership skills are essential for success in this role.

Duties and Responsibilities

• Serves as an office facilitator for all personnel by acting as liaison between office and Corporate and provides positive leadership
• Supervises all treatment support systems and patient flow sequencing
• Maintains collection controls and systems
• Makesovers overall expenses in the office
• Oversees daily closeout functions as well as daily deposit with the corporate office
• Evaluates work performance of subordinates and mentors, counsels, and provides discipline when necessary
• Performs miscellaneous job-related duties as assigned

Qualifications

• 5+ years’ work experience in a dental or medical office with at least 1+ years as supervisor or management level with direct reports required
• Strong customer service orientation towards patients and staff
• Easily able to learn new technologies and systems required
• Ability to work in a fast-paced environment
• Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed
• Experience using Outlook, Word, Excel required
• High School diploma or GED required

Knowledge and Skills/Expected Competencies

• Strong customer service orientation towards patients and staff
• Easily able to learn new technologies and systems as required
• Strong communication and interpersonal skills
• Ability to review critical issues, effectively solve problems and create action plans
• Ability to develop and implement new approaches to improve processes, procedures and the general work environment
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines
• Ability to use independent judgement and to manage and impart confidential information

Benefits Summary

• Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options
• Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans
• Additional Perks: Employee Assistance Program (EAP), Identity Theft & Fraud Protection, Legal Support Services, Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), Wellness Programs, Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.