Dental Practice Manager

Baystate Dental is looking for a Dental Practice Manager in Westfield, Massachusetts, to assist our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment.

About the Role

As a Dental Practice Manager, you will oversee daily operations, ensuring seamless employee and patient relations while driving operational efficiency. The role is responsible for managing office profit and loss, including scheduling, staff productivity, collections, receivables, and expense management. You will support business growth through sales, marketing, and promotional initiatives. The ideal candidate will lead office personnel, streamline workflows, and oversee essential administrative functions such as financial reporting, payroll, and banking to maintain a well-organized and high-performing practice.

Responsibilities

• Oversee daily operations to ensure office efficiency, compliance, and a high standard of patient care.
• Supervise and support patient coordinators, dental assistants, hygienists, and treatment coordinators to maintain smooth workflows.
• Manage scheduling, staffing, and front-office operations to optimize productivity and patient experience.
• Support dentists and staff with treatment planning, billing, and insurance processes while ensuring accurate financial transactions.
• Monitor office finances, including expense management, invoice submission, collections, and receivables, to maintain profitability.
• Maintain office inventory by overseeing supplies, equipment, and facility cleanliness for an organized and professional environment.
• Lead hiring, training, and staff development while addressing patient and employee concerns professionally to foster a positive workplace culture.

Requirements

• 2+ years of management experience within a dental setting.
• Experience working in a dental or medical office is required.
• Experience in insurance processes and billing is a must.
• Strong organizational and leadership skills to work independently in a fast-paced environment.
• Proficiency in Microsoft Office Suite and practice management software.
• Strong attention to detail, compliance, and confidentiality in handling patient records and office operations.

Benefits

• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Support for continuing education and professional development
• Team-oriented work environment with access to modern dental technology

Pay

Competitive hourly pay: $60,000–$75,000 per year

Schedule

Full time: Monday - Friday, 8am–5pm