Dental Operations Manager I

About the role

The Dental Operations Manager I (DOM) manages two dental clinic sites and provides a stable working environment and meets the dental clinics' Key Performance Metrics (KPMs) as identified by the organization, particularly around quality, access, patient and staff satisfaction.

Responsibilities

• Provide day-to-day leadership at one dental clinic site (a less complex site with 9 or less dental operatories) and help set goals and objectives with dental management team designed to meet VGMHC’s mission and vision.
• Role model appropriate VGMHC’s behavioral competencies.
• Supervise, support training, and complete evaluations of all clinical support staff, including EFDA, DA, front staff, externs, and volunteers in their various responsibilities.
• Provide performance evaluations for dental providers (all areas except clinical components).
• Oversee professionalism, productivity, performance, efficiency and quality of clinical support staff.
• Cover daily staffing schedule to maintain proper coverage for clinical services.
• Take part in the interviewing and hiring all dental staff.
• Review and process requests for vacation, sick and other leaves of absence for clinical support staff.
• Order dental materials and supplies.
• Meet with assisting, provider and front office staff on a regular basis to solve problems and improve quality and efficiency of patient care.
• Work with mobile clinic coordinator and Outreach Director to coordinate migrant camp program for dental services and education.
• Identify local health and social service resources for clinic patients, and support patients in accessing resources.
• Consult, refer and collaborate with other disciplines involved in the delivery of patient care.
• Aid in the creation and implementation of QA/QI objectives in dental assisting, staff coordination and safety.
• Develop and implement policies and procedures related to dental assisting and operations.
• Work with Dental Operations Department Administrator and/or Office Manager to ensure proper handling of incidents and/or accidental through incident reports.
• Communicate and continually update dental QA/QI information.
• Represent dental interests at clinic wide meetings.
• Communicate pertinent information to dental staff.

Qualifications

• Bilingual/bicultural proficiency preferred (Spanish/English spoken and written).
• Desire to work with underserved/disenfranchised communities.
• High level of skill in interpersonal relations and problem solving.
• Demonstrated ability to work effectively in a team environment.
• Excellent Customer Service skills.
• High degree of confidentiality, integrity and professionalism.
• Knowledge of medical terminology.
• Knowledge of dental procedures, techniques, and instruments.
• Knowledge of medical record keeping, dental charting and documentation standards.
• Knowledge of OSHA Bloodborne Pathogens Standards and adherence to safety rules and standards.
• Knowledge of patient triage, chair side assisting, sterilization, coronal polishing, placing sealants and dental equipment and materials.
• Ability to operate x-ray equipment, taking and processing film.
• Ability to help keep accurate and legible records within scope of duties.
• Ability to work effectively with dentists, co-workers and patients.
• Ability to be culturally sensitive and to relate to people of varied racial, educational, and socio-economic backgrounds.
• Ability to work with patients who have limited knowledge of proper oral hygiene.
• Commitment and alignment to Virginia Garcia’s mission, vision and values.

Skills

• Bilingual/bicultural proficiency preferred (Spanish/English spoken and written).
• Desire to work with underserved/disenfranchised communities.
• High level of skill in interpersonal relations and problem solving.
• Demonstrated ability to work effectively in a team environment.
• Excellent Customer Service skills.
• High degree of confidentiality, integrity and professionalism.
• Knowledge of medical terminology.
• Knowledge of dental procedures, techniques, and instruments.
• Knowledge of medical record keeping, dental charting and documentation standards.
• Knowledge of OSHA Bloodborne Pathogens Standards and adherence to safety rules and standards.
• Knowledge of patient triage, chair side assisting, sterilization, coronal polishing, placing sealants and dental equipment and materials.
• Ability to operate x-ray equipment, taking and processing film.
• Ability to help keep accurate and legible records within scope of duties.
• Ability to work effectively with dentists, co-workers and patients.
• Ability to be culturally sensitive and to relate to people of varied racial, educational, and socio-economic backgrounds.
• Ability to work with patients who have limited knowledge of proper oral hygiene.
• Commitment and alignment to Virginia Garcia’s mission, vision and values.

Benefits

Virginia Garcia Memorial Health Center offers a competitive benefits package that includes:

• Health Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Accounts (FSA)
• Retirement Plan
• Employee Assistance Program (EAP)

Pay

The salary range for this position is $50,000 - $70,000 annually, commensurate with experience.

Schedule

This position requires a flexible schedule to accommodate the needs of the clinic and the community. The DOM-I may be required to work evenings, weekends, and holidays as needed.