Dental Office Operations Manager

Dr. J Pediatric Dentistry is seeking a highly organized, detail-oriented Operations Manager to lead the smooth and efficient operation of our pediatric dental office. As the OM, you will own administrative processes and financial oversight, ensure seamless office flow, and provide strong support to our clinical, provider, and administrative teams. This role is pivotal in creating a positive, high-performing environment that empowers our dental team to deliver exceptional patient care. The ideal candidate is a strategic thinker, strong communicator, and natural outcome owner who thrives on solving problems and driving operational excellence.

About the role

The Operations Manager (OPM) is an important part of Chord Specialty Dental Partners operational leadership team, reporting directly to the Regional Manager. The successful candidate will have a strong work ethic, be self-motivated and organized, and possess strong conflict resolution and leadership skills. The OPM will oversee dental practice operations in a large dental practice offering multiple lines of service, managing employee and patient relations while achieving operational and financial goals. The position includes responsibility for office profitability through effective schedule management, collection of patient co-pays, staff productivity, and control of operational expenses.

Responsibilities

• Ensure all office staff arrive on time and in proper uniform.
• Maintain office schedules following Chord Specialty Dental Partners policies and procedures.
• Implement and enforce office policies to ensure compliance by all staff members.
• Manage office budget, including clerical and auxiliary supply purchases, equipment upgrades, etc.
• Directly supervise office teams, providing performance feedback, corrective actions, and appraisals.
• Communicate regularly with office teams to ensure they have the tools, support, and information needed to perform their jobs effectively and deliver superior patient care.
• Complete administrative tasks such as reports, bank deposits, revenue postings, staff payroll, accounts receivable reports, and invoice processing within designated deadlines.
• Review, correct, and approve all designated employees’ timecards daily, ensuring approval before the payroll cycle.
• Recruit and onboard staff capable of providing the best patient care.
• Objectively assess team members and provide honest, constructive, and consistent feedback.
• Complete necessary OSHA 300, 301, and 300-A forms annually per OSHA standard 1904.29 and maintain records in a secure binder.
• Manage employee performance in accordance with the company’s corrective action/discipline process.
• Resolve parent and employee complaints in-office; report patient issues to the Regional Manager.
• Achieve budgeted goals and objectives based on office utilization goals.
• Prepare and review daily and weekly reports.

Requirements

• Minimum of three (3) years of experience in a management position.
• Proven experience with KPIs, PNLs, and payroll.
• Demonstrated experience managing employee relations, including coaching, performance management, conflict resolution, and corrective action.
• Good command of the English language, both verbal and written.
• Knowledge of Microsoft Office Suite (Outlook, Excel, Word).

Preferred Qualifications

• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities within a fast-paced environment.
• Strong interpersonal skills to work effectively with doctors, patients, employees, and others.

Pay

$70,000 - $75,000

Schedule

Monday - Friday, 7:45am - 5:00pm

Location

Greenfield, IN