Dental Office Lead/ Treatment Coordinator

About the role

Welcome patients and create a polished, professional first impression
Present treatment plans and explain financial arrangements clearly and confidently
Verify insurance benefits and help patients understand coverage and out-of-pocket costs
Career path: Step into a leadership-facing front office role at a well-established practice
Opportunity to grow in a key administrative leadership role
Modern systems and technology that support excellent patient care

Responsibilities

• Create a polished, professional first impression for patients
• Present treatment plans and explain financial arrangements clearly and confidently
• Verify insurance benefits and help patients understand coverage and out-of-pocket costs
• Coordinate patient scheduling to support productive, efficient provider schedules
• Manage patient check-in/check-out and maintain accurate records
• Collect payments and support front office financial workflows
• Communicate closely with providers and clinical team members to ensure seamless patient flow
• Support administrative processes, reporting, and daily office organization
• Help maintain a high standard of service, professionalism, and accountability at the front desk

Requirements

• Previous dental office experience required
• Treatment coordinator and/or dental front office experience preferred
• Strong knowledge of dental insurance, billing, and patient financial coordination preferred
• Familiarity with Dentrix Enterprise and/or Eaglesoft strongly preferred
• Excellent customer service, communication, and organizational skills
• Professional, dependable, and team-oriented attitude
• Ability to multitask, problem-solve, and lead by example in a busy practice environment

Qualifications

• High school diploma or equivalent
• Experience in a dental office setting
• Knowledge of dental insurance, billing, and patient financial coordination
• Familiarity with Dentrix Enterprise and/or Eaglesoft

Skills

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications

Benefits

Full-time, consistent weekday schedule
Opportunity to grow in a key administrative leadership role
Modern systems and technology that support excellent patient care

Pay

$20-26/hour, based on experience

Schedule

Full-time, Monday-Thursday | 8AM-5PM

Company Information

East Haddam Dental Associates is a modern, community-focused practice known for its welcoming environment, loyal patient base, and personalized care. Our office combines advanced technology with a compassionate, patient-first approach, creating an experience that is both efficient and comfortable from the front desk to the treatment room. We take pride in building long-term relationships with our patients and providing a level of service that reflects the quality of care delivered throughout the practice.

About Affinity Dental Management

Affinity Dental Management is an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information or other characteristics protected by law.