Dental Treatment Coordinator Lead

Responsibilities

• Performs all routine and non-routine Dental Treatment Plan Coordinator and administrative duties requiring highly advanced customer service skills.
• Assigns and reviews daily clerical operations while performing Dental Treatment Plan Coordinator functions.
• Trains new employees and monitors quality and quantity of work performed in the department.
• Provides daily direction and support to Administrative support staff.
• Sets up and checks work.
• Affords assistance to supervisor in preparing performance evaluation data.
• Assumes functions of supervisor in their absence.
• Coordinates the activities of the area.
• Trains new employees and cross-trains employees within the area.
• Acts as the primary preceptor for new staff (training, onboarding, monitoring training/competencies).
• Performs quality assurance monitoring (including scheduling and registration errors) as well as other areas that affect it; using specific criteria, measures quality, quantity, and timeliness of tasks performed; prepares related logs and management reports.
• Assists in the development of goals and objectives for the area.
• Writes new procedures and training materials; updates existing procedures as needed.
• Ensures accuracy of patient schedules.
• Reviews provider schedules to ensure maximum utilization.
• Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines.
• Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders.
• Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals.
• Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues.
• Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes.
• Maintains good working relationship with other Dentistry care providers, Billing and front line staff in order to coordinate referrals and other treatments relevant to the patient's overall dental treatment plan.
• Serves as primary contact to Billing personnel, care provider and/or Administrator to resolve patient concerns.
• Processes payment.
• Contact referred patients, registers and schedules New Patient Referral appointments.
• Maintains knowledge of New York State & local policies, regulations and procedures related to compliance requirements.
• Performs insurance Preauthorization - Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements.

Qualifications

• High School Diploma required
• Two years of experience required
• Or equivalent combination of education, training and experience required
• Dental Experience preferred
• Strong customer service skills (via telephone and in person) required
• Ability to communicate effectively and professionally required.
• Ability to work well in a fast-paced environment required.
• Ability to work with a diverse patient and provider population required.