Dental Member Assistant (on-call)

About the role

Under the direct supervision of the Dental Office Manager/Dental Contact Center Supervisor, or their delegate, facilitate a timely and orderly process of serving the patient from appointment and provider scheduling to completion of office visit information. Assist other staff functions in support of members needs.

Responsibilities

• Effectively communicate with members and other office employees.
• Provide and request information of other departments and external firms.
• Assist other staff members and providers as needed to ensure orderly and efficient patient care.
• Explain to patients how they can get various information, e.g., our Information Center, their benefits office, etc.
• Represent Kaiser Permanente in a positive manner.
• Receive patients during check-in and check-out process.
• Maintain current daily schedule.
• Document arrivals, cancellations, reschedules, etc.
• Instruct new patients to fill out Health Questionnaire and Personal Data Form.
• Verify personal data on Visit Slip.
• Update computer if personal data is incorrect.
• Determine, explain and collect all fees for services rendered in accord with the individual patients benefits, the Programs published fee schedule, and the cash handling policy.
• Check reception area periodically to assure prompt attention for all patients.
• Collect and review visit slips for proper completion and patients treatment status.
• Confirm future appointments.
• Enter all visit slip data into the computer regarding treatment that was done, what was paid, billed, or waived, and further treatment that is needed.
• Schedule patients appointments with providers.
• Schedule initial and return appointments according to established guidelines.
• Cancel and reschedule appointments as necessary.
• Answer staff questions regarding daily schedule.
• Relay pertinent information that may affect treatment or patient flow.
• Verify the printed schedule against the computer to double check for errors.
• Ensure all dental records are available according to updated printed schedule.