Dental Front Office Receptionist (Bilingual) - Part-Time and Full-Time Positions Available

Marin Community Clinics, founded in 1972, is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services. As a Federally Qualified Health Center (FQHC), we serve nearly 40,000 individuals annually in Marin County. Our mission is to promote health and wellness through excellent, compassionate care for all.

About the role

We are seeking a Dental Front Office Receptionist to perform clerical and client services tasks, including greeting, registering, and processing scheduled and unscheduled clients. A key responsibility is ensuring clients feel welcome in the reception area.

Schedule

• Mondays, Tuesdays, Wednesdays, Fridays, and Sundays: 8:00 AM – 5:00 PM
• Mondays, Tuesdays, Wednesdays, and Thursdays: 5:00 PM – 9:30 PM
• Saturdays: 8:00 AM – 5:00 PM

Evening and weekend shifts (4 hours) with direct patient contact include a 10% pay differential in addition to regular salary. Evening differential is paid only for completed 4-hour shifts beginning after 4:00 PM.

Responsibilities

• Greet and assist all clients in the waiting room, manage appointments, and communicate expected wait times.
• Maintain a professional demeanor and answer inquiries regarding general clinic information.
• Utilize customer service skills to answer incoming calls, schedule appointments, route calls, and provide information.
• Confirm next-day appointments, process cancellations, and reschedule as needed.
• Process walk-in appointment requests according to established procedures.
• Provide alternative medical service information for new clients when scheduling is unavailable.
• Schedule follow-up appointments or mail letters per provider requests.
• Transfer calls to internal extensions, page overhead to locate staff, and assist with paging as necessary.
• Schedule and maintain appointments in the Electronic Health Records System (EPIC), including handling phone requests and client discharge.
• Inform patients about payment obligations, required documents, and clinic policies while demonstrating excellent customer service.
• Accurately enter and confirm billing and demographic data in EPIC during check-in, capturing vital data and authorized signatures.
• Verify arrival timelines and collect new patient private pay deposits.
• Prepare charts and superbills for appointments for both new and established clients in advance.
• Maintain control of daily superbill copies and reconcile them with Master Superbill Control Sheets.
• Handle patient payments and ensure accurate reconciliation of receipts and charges.
• Report needs for repairs or maintenance to appropriate staff.
• Maintain a clean and orderly patient waiting room during clinic hours.
• Perform other projects or duties as assigned.

Requirements

• High School Diploma or Equivalent (GED) required.
• Previous dental front office and/or clerical experience preferred.
• Previous experience with Electronic Health Records (EPIC) preferred.

Skills

• Immediate and advanced knowledge of computers and the Windows environment.
• Basic knowledge of Microsoft Office products (Excel, Word, PowerPoint).
• Word processing skills at a minimum of 45 WPM.
• Bilingual skills in Spanish required.
• Excellent customer service skills.
• Strong communication and professionalism in interactions with the public and within the organization.
• High level of initiative, attention to detail, and ability to follow through on assignments independently.
• Ability to handle multiple, competing tasks and manage workflow effectively.
• Ability to prioritize assignments and patients as needed.
• Ability to handle confidential personnel issues with tact and sensitivity.
• Proficiency in standard business practices, including mailing, faxing, and filing.
• Excellent interpersonal and telephone skills.

Physical Requirements and Working Conditions

• Fulfill immunization and fit-for-duty regulatory requirements.
• Prolonged periods of sitting at a desk and working on a computer.
• Use of mouse, keyboard, and headset.
• Moderate to loud noise and intermittent interruptions.
• Ability to lift up to 15 pounds at times.

Benefits

• Affordable health insurance and Health Reimbursement Accounts (HRA).
• Dental and Vision Insurance.
• Educational and Continuing Education Benefits.
• Student Loan Repayment and Loan Forgiveness.
• Retirement Plan.
• Group Life and AD&D Insurance.
• Short-term and Long-term Disability benefits.
• Professional Fee Reimbursement.
• Mileage and Cell Phone Reimbursement.
• Scrubs and Loupes Reimbursement.
• Employee Assistance Programs.
• Paid Holidays and Personal Days of Celebration.
• Paid Time Off and Extended Illness Benefits.

Pay

Minimum: $25.00/hour | Maximum: $29.25/hour