Part-Time Bilingual Front Desk Coordinator / Medical Receptionist Job

Responsibilities

• Manage evaluations and follow-up visits across multiple clinicians' schedules.
• Handle multi-line phones and provide scheduling, intake, reminders, cancellation support, and routine answers in English and Spanish.
• Register patients and accurately enter demographic, referral, and visit information in the EMR.
• Verify eligibility and benefits, track authorizations and visit limits, collect copays and payments, and route complex questions appropriately.
• Track physician referrals, missing information, reports, and documentation.
• Proactively fill cancellations and schedule gaps.
• Coincide closely with clinicians, the office manager, patients, physician offices, and billing.
• Maintain a welcoming, organized, and professional front desk.

Requirements

• Professional spoken English and Spanish sufficient to independently handle detailed scheduling, intake, and routine insurance conversations.
• At least one year of hands-on front-desk or patient-scheduling experience in a medical, dental, therapy, or outpatient practice.
• Experience maintaining schedules for multiple clinicians or providers.
• Comfort with high-volume calls, schedule changes, check-in and check-out, and accurate data entry.
• Experience with an EMR or practice-management system.
• Reliable attendance, follow-through, and calm patient service.
• High school diploma or equivalent.

Qualifications

• Experience in physical therapy, rehabilitation, orthopedics, primary care, specialty care, or dental care.
• Experience with insurance eligibility, benefits, authorizations, referrals, visit tracking, and patient payments.
• Experience with Prompt EMR or a comparable system.
• Experience filling cancellations and supporting patient retention.