Bilingual (English/Spanish) Medical Front Desk Coordinator

Responsibilities

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Obtain and file patients' charts, and assist patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolve issues, collect co-pays, and schedule patient appointments
• Perform opening and closing procedures of the office as needed
• Assist in comforting patients and maintaining the reception area
• Handle other administrative tasks as needed

Requirements

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and proficiency in Windows programs including Microsoft Word/Excel
• Bilingual (English/Spanish) required

Skills

• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time-management skills; ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times

Schedule

Monday–Friday, 8:00 AM–4:30 PM

Pay

$18/hour

About the Company

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ, and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing, and back-office support typically seen in much larger organizations, enabling clients to start and/or grow their private practice while maximizing clinical service and patient care.