Bilingual (English/Spanish) Medical Front Desk Coordinator
Health Plus Management is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ, and Connecticut. We provide independent physician practices specializing in musculoskeletal care with professional business development, marketing, and back-office support.
About the role
We are seeking an energetic, patient-centric, and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones, and manage administrative records. In this role, you will set the stage for each patient's appointment by building and maintaining professional relationships with patients, office staff, and the clinical team while ensuring the office runs smoothly.
Responsibilities
- Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
- Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
- Obtain and file patients' charts, and assist patients as needed
- Maintain the daily operations of the office by following standard operating procedures and guidelines
- Contribute to team effort by smoothly transitioning into daily roles as needed
- Protect patient privacy by maintaining confidentiality of personal information (HIPAA compliant)
- Navigate through NextGen to access and provide patient information
- Maintain compliance by contacting patients to confirm appointments
- Respond to inquiries, resolve issues, collect co-pays, and schedule patient appointments
- Perform opening and closing procedures of the office as needed
- Assist in comforting patients and maintaining the reception area
- Handle other administrative tasks as needed
Requirements
- 1+ years of relevant medical administrative experience, preferred
- Experience with medical insurance/verification is a plus
- Knowledge of medical terminology & procedures, and the ability to converse confidently with patients and referring doctors regarding treatment is preferred
- Experience with EMR, preferred
- Strong computer knowledge, including Microsoft Word and Excel
Skills
- Bilingual (English/Spanish) required
- Excellent verbal and written communication
- Ability to deliver outstanding customer service and ensure a great patient experience
- Exceptional organizational and time-management skills; ability to multi-task is a must
- Adaptability and flexibility while working in a fast-paced environment
- Problem-solving ability and aptitude
- Outcome-focused, with an ability to work under pressure
- A solution-oriented mindset
- A strong sense of urgency and focus in accomplishing tasks
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at times
Schedule
Full Time: Monday–Friday, 12:30pm–8pm (must be flexible for Saturday coverage as needed)
Pay
$18/hour