Bilingual (English/Spanish or English/Russian) Medical Front Desk Coordinator

Responsibilities

• Deliver quality and compassionate care to patients upon arrival.
• Answer incoming calls, take messages, and complete outreach to patients courteously and professionally.
• Obtain and file patients' charts, and assist patients as needed.
• Maintain the daily operations of the office by following standard operating procedures and guidelines.
• Contribute to team effort by smoothly transitioning into daily roles as needed.
• Protect patient privacy by maintaining confidentiality of personal information (HIPAA compliant).
• Navigate through NextGen to access and provide patient information.
• Contact patients to confirm appointments.
• Respond to inquiries, resolve issues, collect co-pays, and schedule patient appointments.
• Assist in comforting patients and maintaining the reception area.
• Perform other administrative tasks as needed.

Requirements

• 1+ years of relevant medical administrative experience, preferred.
• Experience with medical insurance/verification is a plus.
• Knowledge of medical terminology & procedures, and the ability to converse with patients and referring doctors regarding treatment is preferred.
• Experience with EMR, preferred.
• Strong computer knowledge and Windows programs including Microsoft Word/Excel.

Skills

• Bilingual (English/Spanish or English/Russian speaking) is required.
• Excellent verbal and written communication.
• Exceptional organizational and time-management skills - the ability to multi-task is a must.
• Adequate adaptability and flexibility while working in a fast-paced environment.
• Problem-solving ability and aptitude.
• Outcome-focused, with an ability to work under pressure.
• A solution-oriented mindset.
• A strong sense of urgency and focus in accomplishing tasks.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Schedule

Monday-Friday, 8:30am-5pm

Pay Rate

$18/hour