Dental Front Office Clerk

About the role

The Dental Front Desk Clerk supports the efficient operation of the dental clinic through accurate scheduling, patient registration, insurance verification, electronic health record management, payment processing, and effective coordination of front office activities. This position ensures that patients have timely access to dental services, providers can maintain productive schedules, and clinical operations run smoothly.

By maintaining accurate records, safeguarding patient confidentiality, communicating effectively with patients and the healthcare team, and supporting organizational compliance, the Dental Front Desk Clerk plays a critical role in advancing AHF's mission of delivering high-quality, patient-centered oral healthcare.

The Dental Front Desk Clerk enhances the reputation of AHF by providing exceptional customer service and creating a welcoming, respectful, and compassionate experience for every patient, visitor, and team member. As the first point of contact, the Dental Front Desk Clerk serves as an ambassador for AHF by demonstrating professionalism, empathy, and a commitment to excellence in every interaction.

AHF embraces innovation, adaptability, and continuous improvement to meet the evolving needs of patients and communities. The role requires working effectively with multiple leaders and cross-functional teams while maintaining flexibility in a dynamic healthcare environment. The Dental Front Desk Clerk is an engaged, dependable team member who communicates openly, demonstrates accountability, supports colleagues, and contributes to a positive, respectful workplace culture.

Responsibilities

• Accurate scheduling of patient appointments
• Patient registration and insurance verification
• Electronic health record management
• Payment processing
• Coordination of front office activities
• Maintain accurate records and safeguard patient confidentiality
• Communicate effectively with patients and the healthcare team
• Support organizational compliance
• Provide exceptional customer service to patients, visitors, and team members
• Work collaboratively with multiple leaders and cross-functional teams
• Demonstrate adaptability and a solution-oriented mindset in a dynamic environment
• Uphold AHF's Core Values and contribute to a positive workplace culture