Dental Front Office

About the role

Serving as a Business Assistant in our front office, you'll be part of a supportive and collaborative team focused on providing excellent patient care. Our office is located at SR 44 and I-74, near Rural King.

Responsibilities

• Greet and welcome patients to create a positive first impression
• Manage front office duties such as answering phones, checking mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and record management
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office operations

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required

Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience preferred

Skills

• Strong communication and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of HIPAA regulations and patient confidentiality

Benefits

• Medical, prescription drug, and vision insurance
• Free dental services for yourself and your dependents minus lab fees
• Life and disability insurance
• 401(K) retirement plan
• Monthly and quarterly bonus opportunities
• 6 paid holidays and paid time off after 90 days
• Continuing education provided and endless growth opportunities

Pay

Compensation is commensurate with experience.

Schedule

Monday through Thursday, with Friday rotation.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Able to lift up to 15 pounds at times

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.