Dental Front Office Administrator

Liaison and Financial Support

Explains financial options to patients and family members.

Facilitates understanding of patients' obligations.

Office Operations

• Opens and/or closes office according to policy.
• Checks daily schedule for accuracy.
• Greets and welcomes patients and visitors.
• Assists clinical staff with patient flow.
• Verifies and updates patient information.
• Makes follow-up appointments as needed.
• Schedules appointments efficiently.
• Follows HIPAA protocol.
• Fills in cancellation/no-show appointment times.
• Uses company dental software, HRIS, and Microsoft applications.
• Manages timekeeping system and enters hours appropriately.
• Completes continuing education as necessary.

Treatment and Billing

• Prepares financial treatment plans.
• Presents plan options to patients.
• Collections from patients at the time of treatment.
• Travels for business and training.
• Validates debit balance accounts.
• Verifies patient insurance plans.
• Manages account status and balances.
• Follows up on outstanding balances.

Non-Essential Functions

• Performs additional tasks as necessary or assigned.