Dental Front Desk Administrator

Responsibilities

• Greet and welcome patients with a warm, friendly demeanor, ensuring they feel valued and at ease.
• Manage patient appointments efficiently, coordinating schedules to optimize clinic flow and minimize wait times.
• Handle patient inquiries with clarity and empathy, providing accurate information and addressing concerns promptly.
• Maintain accurate patient records, ensuring all data is up-to-date and confidentially managed in compliance with healthcare regulations.
• Cook with dental staff to ensure seamless communication and support for patient care and treatment plans.
• Process billing and insurance claims accurately, assisting patients with understanding their financial responsibilities.
• Prepare for upcoming appointments by ensuring X-rays, insurance information, and clinical notes are ready in advance.

Qualifications

• Strong written, verbal, and telephone communication skills.
• A warm, patient-centered approach with the ability to build positive relationships.
• Organized, detail-oriented, and dependable in a busy environment.
• Effective at multitasking while maintaining accuracy and follow-through.
• Strong time management skills and the ability to meet daily deadlines.
• Values consistent systems, teamwork, and reliable workflow.
• An optimistic mindset with a focus on solutions.
• Proficient with MS Office (Word, Excel); Google Workspace experience a plus.
• Experience in presenting treatment plans, verifying insurance plans, discussing insurance benefits, and supporting patient flow.
• Familiarity with dental terminology and dental billing concepts.
• Experience using dental EHR/Practice Management software - EagleSoft is a plus.
• Prior dental front office experience is required. We may consider candidates with strong Medical PCC backgrounds and transferable skills.

Compensation

$25 - $28/hour

About Mitchell Family Dentistry

Mitchell Family Dentistry is a well-established, respected practice in the Alameda community. We care for a long-standing patient base and take pride in providing thoughtful, high-quality dentistry in a supportive and professional environment. Our team is experienced, collaborative, and committed to keeping the day running smoothly for both patients and each other. We value clear communication, consistency, and a shared sense of responsibility in our work.