Front Desk Administrator

LV AT HM, INC. DBA Home Instead has been serving the local Chattanooga and surrounding areas for over 25 years.

About the role

This is a full-time position (Monday-Friday 8:00AM-4:30PM). You may be required to work some on-call evenings and weekends if necessary.

Responsibilities

• Reflect the core values of LV AT HM, Inc. (d.b.a. an independently owned and operated Home Instead franchise).
• Answer each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
• Answer calls promptly by the second ring with: “Thank you for calling Home Instead, this is _______. How may I direct your call?”
• Fill in on assignments/shifts that come open until a replacement care professional is found.
• Work effectively with Microsoft Outlook, Excel, and Word.
• Ensure care logs for each client are picked up in a timely manner.
• Provide support to the Recruitment & Engagement Coordinator by conducting phone screens, interviews, and other recruiting tasks.
• Oversee Care Professional expirations (anniversary dates, driver’s license, and car insurance).
• Follow up touchpoints with Care Professionals.
• Communicate changes in client shifts to the Client(s), Care Professional(s), and Client Care Coordinator(s) through Microsoft Outlook Email as needed.
• Communicate client and Care Professional concerns or problems with the appropriate Key Player as needed.
• Demonstrate open and effective communication with the owner, colleagues, and Care Professionals.
• Ensure Home Instead standards are met and upheld.
• Participate in quarterly Care Professional meetings.
• Perform any and all other functions deemed necessary.

Requirements

• High school graduation or the equivalent.
• One year of related business experience or an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license.

Schedule

Monday-Friday 8:00AM-4:30PM, with occasional on-call evenings and weekends.