Dental Clinic Manager

Administrative

• Manage the daily business operations of the NSO Dental Clinic.
• Ensure compliance with OSHA, state, and other federal regulations.
• Schedule required HIPAA and OSHA training for all dental staff.
• Ensure HIPAA compliance and serve as the Security and Privacy Official for the dental clinic.
• Manage patient financial accounts, including posting payments, collection activities, and reports for Chief Financial Officer.
• Oversee budget and provide feedback to leadership on ways to be more efficient and effective.
• Implement, monitor and evaluate Clinical Outcome Measures.
• Cook up to date knowledge on dental clinic software programs.
• Coordinate equipment maintenance with various service providers and staff.
• Maintain records of license, permits, insurance and certifications of all dental staff employees.
• Maintain and obtain up to date knowledge on dental clinic software programs.
• Coordinate any necessary dental office facility management needed.
• Provide input to Dental Director regarding office policies and procedures.
• Manage inventory and supplies.

Staff Management

• Aid in the hiring, development, and oversight of clinic staff.
• Oversee dental staff schedules, including approval of time off requests.
• Manage and direct staff consistently with NSO policies and procedures.
• Serve as a liaison between community dentists and NSO.
• Aid in arranging appropriate continuing education for dental staff.

Patient Management

• Schedule appointments to ensure optimal time with dentists and support staff to meet daily production goals.
• Receive and assist in resolving patient complaints.
• Ensure optimal level of patient interactions/customer service through individual interactions and regular surveys.

Clinical

• Serve as a backup dental assistant when needed.
• Aid the dentist during a variety of treatment procedures.
• Take digital X-rays.
• Take blood pressure and pulse.
• Prepare & clean exam rooms and equipment, including following all infection control measures.
• Aid in developing and implementing the patient care plan.
• Maintain confidentiality of patient information.

Minimum Job Requirements

• Must possess a valid Healthcare Provider CPR certification.
• Experience working with the homeless and underserved population preferred.
• Three or more years’ experience in a dental care business environment.
• Three years supervisory experience.
• Willingness to obtain dental assisting permit within first 90 days of employment.
• Must have a valid driver’s license and auto insurance meeting the NSO requirements.
• Clearance of background, credit check and drug screen.

Skills And Abilities Required

• Must be dependable, have strong communication skills, be well organized, have the ability to prioritize and be able to work under pressure.
• Maintain a high degree of confidentiality.
• Must have previous supervisory skills and proven track record in leadership.
• Must be a team player.
• Must be detail oriented and have proven track record for accuracy.
• Knowledgeable of laws and rules pertaining to HIPPA and OSHA.
• Requires knowledge of dental office administrative and clerical procedures.
• Advanced computer skills, such as word processing, database management, electronic mail, spreadsheets, etc.
• Knowledge of Eaglesoft software and Schick digital x-ray is required.
• Bilingual (Spanish and English) strongly preferred.

Working Conditions

• The work requires lifting of supply boxes in the medium range (up to 50 lbs.).
• The majority of time spent in this position is in a well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Requires exposure to x-ray equipment.
• May risk exposure to biohazards (ex. Blood and disinfectant chemicals) and communicable diseases.
• Work is performed walking or standing much of the time.
• Occasional periods of high stress.