Clinic Manager

At Atlantic Eye Institute, our mission is to help our patients live their vision through exceptional, compassionate and honest eye care for every stage of life. We treat them like members of our family—because they are.

About the role

They say seeing is believing. But we say it’s much more than that. Seeing is how the story of our life is told—a journey that unfolds through your very own eyes. At Atlantic Eye Institute, we’re on that journey with you every step of the way: from a child’s first eye exam, to their first pair of glasses and contacts, to LASIK, and even cataracts. We help you see the world better at every stage in life. Any age, any problem, any time, we will be there.

We believe in the power of seeing things clearly—every vivid color, every precise movement, every memory. Our team remains committed to you, offering the most advanced technology, personalized care, and 24/7 availability while always doing the right thing.

The Clinical Manager provides oversight of the clinical activity for up to four clinical practice locations. This role efficiently directs the workflow of technicians to ensure smooth patient flow. The Clinical Manager provides leadership, has excellent problem-solving skills, and is knowledgeable of applicable laws, regulations, and standards by iJCAHPO and other regulatory agencies. The Clinical Manager does not participate in direct patient care but is expected to have advanced knowledge in clinical process and exam components.

Responsibilities

Clinical

• Supports daily clinic and patient flow
• Complies with all practice procedures and protocols
• Complies with all State and Federal regulations

Administrative

• Oversees management of direct reports to include hiring, training, development, support, performance management, and termination of staff in oversight from human resources
• Maintain inventory PAR levels and order necessary medical and office supplies via D365 ordering process; approve inventory orders for assigned practice locations
• Complete monthly inventory counts and report procurement concerns or issues to the corporate office
• Owns and leads daily team huddles and regularly scheduled monthly team meetings
• Creates daily and weekly staff scheduling by assigning duties, locations, and shifts to clinical staff
• Creates and owns the process of developing doctor schedule templates and updating as needed
• Develop and implement policies and procedures with the assistance of the Practice Administrator; ensure policies and procedures are understood by clinical staff
• Evaluate direct report performance, recommend merit increases, and promotions
• Responsible for disciplinary action and terminations of employees in conjunction with HR
• Respond to all patient relations inquiries and submit complaint resolutions
• Understand and accept responsibility to report potential or suspected errors to supervisor or Compliance Officer
• Contribute to the team effort by completing additional tasks or projects as needed
• Maintain a positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism
• Manage relationships with third-party retail and equipment vendors; schedule maintenance to ensure equipment remains in working order

Essential Skills

• Advanced understanding and ability to complete each skill as required based on iJCAHPO training and generally accepted standards:
  • History Taking
  • Visual Acuity
  • Confrontation Visual Fields
  • Extraocular Motility Assessment: evaluate ductions, perform cover/uncover and alternating cover testing, document defects, recognize defects, identify potential related pathology, and determine additional testing based on findings
  • Pupil Assessment: recognize and identify pupil abnormalities, including APD; use special techniques to identify abnormalities and evaluate for associated pathology
  • Intraocular Pressure Measurement with Goldmann applanation via slit lamp or Perkins tonometer
  • Manual Lensometry and accurate transposition between minus and plus cylinder as needed
  • Angle Assessment utilizing the slit lamp microscope
  • Manual Refractometry: accurate refinement using the Jackson Cross-Cylinder technique, duochrome testing, and prism measurements
  • Diagnostic testing including immersion and/or contact A-scan biometry, ultrasound, OCT, visual field, pachymetry, topography, dry eye testing, and fundus photography
  • Supplemental testing including Amsler Grid, Color Vision, Stereopsis (Randot test), Exophthalmometry, BAT, and PAM
  • Minor Procedure Assisting: assist with excisions, suturing, etc., and ensure competency in sterilization requirements and techniques for all associated instruments
  • Scribing: accurately document and select coding for all exam types, consults, and surgical procedures
  • Pharmacology: identify and assist with the prescribing and/or administration of oral and intraocular medications used in the office or by the patient, including understanding the purpose, action, and potential side effects

Requirements

• High School Diploma or equivalent
• Minimum 3-5 years’ experience in leadership in a multi-specialty ophthalmology clinic
• Current iJCAHPO COA certification required; COT or higher preferred
• ModMed - Nextech/ICP experience strongly preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced clinical environment

Benefits

• Medical
• Dental
• Vision
• 401k with Match
• HSA/FSA
• Telemedicine
• Generous PTO Package
• Free benefits:
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance