Clinic Manager

About the role

UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission—delivering high-quality spine care in a thriving clinical environment at Panorama Orthopedics & Spine Center, recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward-thinking practice, bringing exceptional orthopedic care to the communities of Denver.

Responsibilities

• Operations & Practice Management
  • Oversee daily clinic operations, ensuring efficiency, compliance, and a high-quality patient experience
  • Develop and manage the practice budget, including full profit-and-loss accountability for revenue cycle performance, expenses, and financial outcomes
  • Ensure adherence to company policies, charting standards, HIPAA/OSHA requirements, and regulatory guidelines
  • Monitor performance metrics and implement process improvements to enhance productivity and patient satisfaction
• Staff Leadership & Development
  • Supervise, coach, and evaluate front office and clinical staff
  • Lead hiring, onboarding, and ongoing staff training
  • Foster a positive, ethical, and collaborative work environment
  • Provide coverage as needed and maintain flexibility to support all clinic roles
• Patient Experience & Care Coordination
  • Ensure timely scheduling, accurate patient intake, and same-day response to inquiries
  • Oversee accurate scheduling, authorization, and documentation of procedures and surgeries
  • Ensure patients understand and meet financial responsibilities prior to treatment
  • Address concerns from patients, staff, and physicians and resolve issues effectively
• Revenue Cycle & Performance Oversight
  • Monitor billing and collections processes, including patient balances and insurance information accuracy
  • Review claim denials and support appeals, re-authorizations, and trend analysis to improve outcomes
• Facility & Inventory Management
  • Coordinate facility maintenance, janitorial services, and vendor relationships
  • Manage inventory, supplies, and equipment maintenance within budget guidelines
• Administrative & Organizational Support
  • Participate in meetings, committees, and professional development activities
  • Maintain confidentiality of personnel and business information
  • Perform additional duties as assigned by leadership
• Marketing & Growth
  • Maintain practice social media accounts and online reputation management efforts
  • Identify opportunities for growth through new referral sources, physician relationship development, and direct-to-consumer marketing initiatives
  • Track growth metrics, referral trends, and marketing performance to inform business development strategies

Requirements

• Education
  • High School Diploma or GED (required)
  • Some college coursework (preferred)
• Experience
  • 4+ years of supervisory experience (required)
  • 5+ years of experience in a medical office (required); orthopedic experience preferred
  • Experience managing budgets and financial performance (required)
• Skills & Competencies
  • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
  • Working knowledge of Electronic Health Records (EHR) systems
  • Strong understanding of HIPAA and OSHA regulations
  • Excellent leadership, organizational, and time management skills
  • Strong communication and interpersonal skills across all levels (physicians, staff, patients)
  • Ability to thrive in a fast-paced healthcare environment
  • Professional demeanor, customer-service orientation, and attention to detail

Benefits

• Healthcare Options
  • PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage
  • HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP)
  • Employer-paid support for life’s challenges
• Generous Paid Time Off
  • Up to 4 weeks of PTO starting out (increases with tenure)
  • 7 paid holidays + 2 floating holidays

Pay

$80,000 to $90,000 annually

Schedule

Monday–Friday, onsite. Flexibility to support clinic operations as needed.