Demand Planner

Key Responsibilities

• Build and maintain strong relationships with marketing, sales and other functional teams and utilize those relationships to enhance business performance.
• Leads and supports the Demand Planning team in the creation and maintenance of monthly/weekly, statistical + adjusted plans across all product categories.
• Develops monthly/weekly forecasts for product(s)/customer(s)/channel(s).
• Leads/supports generation of demand side inputs of annual planning process.
• PARTNERS WITH BUSINESS UNIT SUPPLY PLANNING TEAM TO ASSURE FORECASTS CAN BE TRANSLATED INTO ACTIONABLE SUPPLY CHAIN PLANS THAT OPTIMIZES INVENTORY + CUSTOMER SERVICE.
• Understand and analyze key business drivers (point-of-sale data, market share, product data, inventory requirements, competitive activity) and drive improvement in the forecasting process with the demand team.
• Work closely with sales and category management to understand relationship between trade spending and volume.
• Manage root cause process and lead plans to drive continuous improvement in forecast accuracy.
• Ensure best practices related to monthly S&OP and weekly demand planning are being followed throughout the planning process and drive continuous improvements in the S&OP process.

Customer Service Accountabilities

• Assists and provide daily direction and communication to coaches and customer service representatives to ensure team service levels, productivity, quality assurance, and revenue goals are aligned and achieved.
• Positive, can-do attitude that creates strong team morale and spirit.
• Articulates clear individual/team objectives and monitors process, progress + results.
• Shares wins and successes to recognize, reward and motivate performance.
• Determines processes and necessary actions to deliver results.
• Always look to find ways to improve, drive synergies and simplify complex processes.
• Fosters open dialogue through organized and regular bi-weekly team meetings and individual 1:1 meetings.
• Assists and manages quality assurance disputes in accordance with established guidelines and protocols.
• Updates monthly scorecard templates and reviewing scorecards for accuracy.
• Conducts root cause analysis of file reworks, tracks trends by team member to identify trends and drive accountability and improvement.
• Responsible for weekly timesheet approvals, reconciliation of aux logs with CMS reports, identify violations and implement corrective actions.
• Prepares and conducts individual mid-year and year-end performance appraisals.
• Provides back-up support for escalated consumer issues.
• Responsible for proactively partnering with WFO to early release resources when excess capacity exists.