Delivery Supervisor

Job Responsibilities

• Effectively aide in managing the delivery operations team.
• Monitor delivery fleet using MobileCast and/or Roadnet.
• Recommend and/or perform performance management actions including but not limited to selection and hiring, transferring, and discharging, the assignment of work, or progressive discipline.
• Maintain driver’s attendance records, sick days, vacation, etc.
• Trains drivers in the areas of safe driving, proper lifting techniques and company delivery process and procedure.
• Regular ride along with Drivers and perform observation and coaching to ensure proper customer service, productivity metric achievement, and safety practices.
• Payroll oversight including attendance records and paid time off.
• Oversee or aide in the function of timely and accurate verification and processing of the daily delivery driver invoices, associated paperwork, returns and collections.
• Interface with customers solving discrepancies, problems and creating a cohesive relationship.
• Foster and maintain a collaborative relationship with the sales, warehouse, delivery and customer service departments.
• Administration of worker’s compensation, incentive and safety programs.
• Responsible for DOT compliance, which may include DOT safety requirements and DOT drug screening.
• Handle beverage alcohol product.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Qualifications

• Bachelor’s degree in related field and/or equivalent training and work experience.
• Minimum of 3 years’ experience in related area.
• Proficient PC skills using MS Office and other various computer programs including presentation software.
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills.
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines.
• Analytic and Reporting skills.
• Utilize sound judgement and problem-solving skills.
• Ability to work in fast-paced, high-volume, team environment.