Delivery Scheduler (Michigan Distribution Center)

Job Duties

• Call customers to schedule deliveries
• Cookordinate delivery routes for maximum efficiency
• Manage inbound and outbound calls and emails in a timely manner
• Respond promptly to delivery changes, delays, or customer needs
• Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of conversations in our call center database in a comprehensible way
• Collaborate with other departments to improve customer service & satisfaction
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Help train new employees
• Communicate with delivery teams throughout the day

Requirements for Success

• Previous experience in scheduling, dispatch, or logistics preferred
• Ability to multitask in a fast-paced environment
• Comfortable using scheduling software and spreadsheets
• Friendly, professional attitude with a focus on customer service
• Strong phone and verbal communication skills along with ability for active listening
• Basic data entry and retrieval skills required

About the Highland River Group

The Highland River Group is a third-generation Veteran family, owned and operated retail furniture business, dedicated to Be the Difference, which drives everything we do. Join in! Come Be the Difference and make a difference in your life, the lives of our customers and our community.