Delivery Manager - Project Delivery

Responsibilities

• Delivery Leadership
• Own delivery across multiple concurrent engagements or workstreams.
• Ensure consistency in delivery execution and reporting across teams.
• Manage cross-team dependencies, risks, and escalations to keep delivery on track.
• Assess parallel or competing change initiatives that may cause change saturation, and develop strategies to minimize delivery risk.
• Team & Capability Development
• Mentor Lead Project Managers and delivery teams on delivery practices and client engagement.
• Model servant leadership and provide frequent, honest feedback that helps team members grow.
• Contribute to community leadership and the development of delivery standards across the practice.
• Establish clear performance standards aligned to outcomes, recognize strong performance, and address performance gaps through structured, outcome-focused conversations.
• Agile & Methodology
• Assess and apply appropriate delivery methodologies (Agile, Waterfall, hybrid) based on engagement context.
• Drive process improvement and delivery efficiency across teams and engagements.
• Client Engagement
• Provide strategic, consultative guidance to clients, leveraging industry experience and best practices to help them achieve their business objectives.
• Advocate for clients internally, ensuring their needs and concerns are addressed effectively by cross-functional teams such as sales, operations, and support.
• Support stakeholder alignment and lead conflict resolution across client and internal teams.
• Pre-Sales
• Support scoping, estimation, and delivery planning during pre-sales activities.
• Partner with account and solution teams to ensure delivery readiness at engagement kickoff.

Requirements

• 5–7 years of consulting or delivery experience.
• 5–7 years of Agile / delivery methodology experience.
• Proven ability to lead multiple teams or projects simultaneously.
• Strong delivery governance and risk management experience.

Preferred:

• Bachelor's degree.
• Certifications across the Agile or PMP spectrum.
• Scaled Agile (SAFe) experience and/or RTE-level certification.
• Experience with Azure DevOps, Jira, or similar work-management tools.
• Experience in pre-sales or account support activities.
• Experience managing delivery financials (budgets, margin, forecasts).
• Exposure to enterprise delivery environments.