Delivery Manager I

Principle Duties and Responsibilities

• Cultivates and maintains customer relationships within assigned account base.
• Actively create tasks that impact service design, success and impact future concepts, products, and innovations.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Host ongoing webinars and trainings for Managed Services customers and internal teams.
• Proactively develop campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction.
• Provide clear instructions to customer care analysts for project work.
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff.
• Achieve projects and meetings on time while adhering to deadlines.
• Create, develop, and use presentation materials for onsite or WebEx meetings with customers.
• Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified.
• Develop an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation.

Required Skills

• Internet savvy and computer literacy with proficiency in Microsoft Office applications.
• Able to work with little direction or guidance on projects and tasks.
• Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations.
• Analytical and detail-oriented with strong project management skills.
• Strong leadership, problem-solving and customer service skills.
• Strong accountability and integrity due to sensitive nature of information.
• Strong written, verbal, and presentation skills.
• Experience with Salesforce or a relatable CRM tool.
• Webinar and training experience.

Required Qualifications

• Bachelor’s Degree or 1 year of relatable healthcare experience.
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint.
• Strong organizational and project management skills.
• Experience with project management, customer success, training and/or customer service.
• Experience working in a team-oriented environment as a lead resource.

Pay

Estimated hourly compensation: $23.55 - $29.32

Schedule

Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).

Benefits

To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/