Delivery Manager – Financial Services

Role Responsibilities

• Own end-to-end delivery of multiple programs and portfolios within the Banking domain.
• Drive predictable, high-quality delivery while ensuring alignment with client business objectives.
• Manage delivery across onsite, nearshore, and offshore teams.
• Ensure delivery excellence through structured governance, risk management, and execution discipline.
• Lead large cross-functional teams across application development, cloud, data, digital, infrastructure, and AI initiatives.

Staffing & Workforce Management

• Own demand intake, resource planning, and workforce forecasting.
• Partner with recruitment teams to hire high-quality talent aligned with project requirements.
• Manage onboarding, deployment, utilization, and employee transitions.
• Optimize onsite/offshore resource mix to balance delivery quality and profitability.
• Drive resource pyramid optimization across senior, mid-level, and junior talent.
• Monitor utilization, bench management, succession planning, and performance management.
• Build strong delivery teams through coaching, mentoring, and career development.

P&L / Commercial Accountability

• Own delivery financials, including revenue, cost, gross margin, and profitability.
• Manage project forecasts, financial planning, and revenue recognition.
• Improve rate realization and optimize resource utilization.
• Identify and eliminate revenue leakage through proactive commercial governance.
• Monitor financial KPIs and implement corrective actions to improve margins.
• Support account growth through solutioning, estimation, commercial proposals, and account expansion.

Fixed-Price / Outcome-Based Delivery

• Successfully deliver fixed-price and outcome-based engagements.
• Define and manage project scope, assumptions, dependencies, and acceptance criteria.
• Lead change request governance and commercial negotiations.
• Track burn rates, effort consumption, milestone achievement, and delivery commitments.
• Protect project margins through disciplined execution and effective scope management.
• Ensure contractual obligations, SLAs, and client commitments are consistently achieved.

Operational Excellence

• Establish strong governance frameworks across programs.
• Lead executive governance meetings and operational reviews.
• Maintain delivery dashboards, KPIs, and performance scorecards.
• Drive RAID (Risks, Assumptions, Issues, Dependencies) management and timely escalations.
• Improve delivery predictability through metrics-driven execution.
• Ensure adherence to quality standards, compliance requirements, and organizational processes.
• Implement continuous improvement initiatives to enhance operational maturity and delivery efficiency.

Client Relationship Management

• Build trusted relationships with senior client stakeholders.
• Act as the primary escalation point for delivery and operational issues.
• Communicate risks, challenges, and mitigation plans proactively.
• Lead executive governance meetings and steering committee reviews.
• Negotiate delivery priorities, scope changes, timelines, and commercial impacts.
• Identify opportunities for account growth and collaborate with sales and practice teams.
• Drive high levels of customer satisfaction through delivery excellence.

Banking Domain Expertise

• Proven experience delivering technology programs for large Banking and Financial Services organizations.
• Strong domain expertise in Wealth Management and/or Consumer Banking, including one or more of the following areas:
• Auto Lending
• Mortgage Lending
• Personal Lending
• Credit Cards
• Retail Banking
• Consumer Finance
• Strong understanding of banking regulations, governance, security, risk, and compliance requirements.
• Familiarity with banking delivery governance, stakeholder management, production support, and change management processes.
• Experience working within highly regulated environments with stringent audit and compliance standards.
• Knowledge of banking platforms across digital banking, payments, lending, commercial banking, wealth management, and customer servicing.
• Experience partnering with business stakeholders to deliver digital transformation, modernization, cloud, data, AI, and platform transformation initiatives.

AI & Modern Delivery

• Leverage AI and automation to improve delivery efficiency, estimation, productivity, and operational reporting.
• Identify opportunities to integrate AI-assisted development, testing, documentation, and project management practices.
• Balance AI adoption with disciplined delivery governance, quality controls, compliance, and risk management.
• Demonstrate credibility in leading AI-enabled delivery without compromising execution rigor or client expectations.