Delivery Manager – Financial Services

Role Responsibilities

• Own end-to-end delivery of multiple programs and portfolios within the Banking domain.
• Drive predictable, high-quality delivery while ensuring alignment with client business objectives.
• Manage delivery across onsite, nearshore, and offshore teams.
• Ensure delivery excellence through structured governance, risk management, and execution discipline.
• Lead large cross-functional teams across application development, cloud, data, digital, infrastructure, and AI initiatives.
• Staffing & Workforce Management:
  • Own demand intake, resource planning, and workforce forecasting.
  • Partner with recruitment teams to hire high-quality talent aligned with project requirements.
  • Manage onboarding, deployment, utilization, and employee transitions.
  • Optimize onsite/offshore resource mix to balance delivery quality and profitability.
  • Drive resource pyramid optimization across senior, mid-level, and junior talent.
  • Monitor utilization, bench management, succession planning, and performance management.
  • Build strong delivery teams through coaching, mentoring, and career development.
• P&L / Commercial Accountability:
  • Own delivery financials, including revenue, cost, gross margin, and profitability.
  • Manage project forecasts, financial planning, and revenue recognition.
  • Improve rate realization and optimize resource utilization.
  • Identify and eliminate revenue leakage through proactive commercial governance.
  • Monitor financial KPIs and implement corrective actions to improve margins.
  • Support account growth through solutioning, estimation, commercial proposals, and account expansion.
• Fixed-Price / Outcome-Based Delivery:
  • Successfully deliver fixed-price and outcome-based engagements.
  • Define and manage project scope, assumptions, dependencies, and acceptance criteria.
  • Lead change request governance and commercial negotiations.
  • Track burn rates, effort consumption, milestone achievement, and delivery commitments.
  • Protect project margins through disciplined execution and effective scope management.
  • Ensure contractual obligations, SLAs, and client commitments are consistently achieved.
• Operational Excellence:
  • Establish strong governance frameworks across programs.
  • Lead executive governance meetings and operational reviews.
  • Maintain delivery dashboards, KPIs, and performance scorecards.
  • Drive RAID (Risks, Assumptions, Issues, Dependencies) management and timely escalations.
  • Improve delivery predictability through metrics-driven execution.
  • Ensure adherence to quality standards, compliance requirements, and organizational processes.
  • Implement continuous improvement initiatives to enhance operational maturity and delivery efficiency.
• Client Relationship Management:
  • Build trusted relationships with senior client stakeholders.
  • Act as the primary escalation point for delivery and operational issues.
  • Communicate risks, challenges, and mitigation plans proactively.
  • Lead executive governance meetings and steering committee reviews.
  • Negotiate delivery priorities, scope changes, timelines, and commercial impacts.
  • Identify opportunities for account growth and collaborate with sales and practice teams.
  • Drive high levels of customer satisfaction through delivery excellence.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
• 12–18+ years of experience in IT Services and Consulting with progressive delivery leadership responsibilities.
• Minimum 5 years of experience managing large-scale Banking and Financial Services technology programs.
• Proven experience managing global delivery teams across onsite, offshore, and nearshore locations.
• Strong financial management experience with ownership of delivery P&L, revenue, margins, and utilization.
• Experience delivering Agile, Scrum, SAFe, Waterfall, and hybrid delivery programs.
• Strong understanding of software development lifecycle, cloud technologies, digital transformation, enterprise application delivery, and modern engineering practices.
• Experience managing Fixed-Price, Time & Material (T&M), and Managed Services engagements.
• Excellent communication, executive stakeholder management, negotiation, and people leadership skills.