Delivery Manager

Location: Atlanta, GA. Visa transfer or sponsorship is not available for this role.

About the Role

Senior Project Manager role in a global organization responsible for managing complex technology and business initiatives using project management, portfolio management, and delivery management expertise. The role focuses on a hybrid work model with day shifts, ensuring consistent delivery of high-impact solutions that enhance operational efficiency, stakeholder satisfaction, and long-term portfolio value.

Responsibilities

• Lead and manage end-to-end IT service delivery across Cloud and Infrastructure environments.
• Ensure adherence to SLA, KPI, and contractual commitments for service performance.
• Oversee daily operations including incident resolution, service requests, and operational stability.
• Establish governance frameworks for operational reporting, service reviews, and continuous monitoring.
• Manage cloud operations ensuring availability, scalability, and performance optimization.
• Oversee administration and support of infrastructure components (Cloud, Network, Database, Storage & Backup, Compute).
• Ensure infrastructure resilience, capacity planning, and disaster recovery readiness.
• Act as the primary point of contact for clients and internal stakeholders.
• Conduct periodic service reviews, executive reporting, and performance discussions.
• Build strong relationships and ensure alignment with business objectives.
• Effectively manage escalations and ensure timely resolution.
• Identify opportunities for service improvement, cost reduction, and operational efficiency.
• Drive initiatives in process enhancement, automation implementation, and productivity improvement.
• Promote a culture of continuous improvement within the team.
• Lead and manage cross-functional technical teams, ensuring skill development, resource planning, and performance management.
• Define clear roles, responsibilities, and accountability within the team.
• Foster collaboration, knowledge sharing, and a high-performance culture.

Requirements

• Minimum 10+ years of experience in IT Service Delivery with strong exposure to Cloud and Infrastructure operations.
• Proven experience managing large-scale enterprise environments.
• Strong ITIL/ITSM process expertise (Incident, Problem, Change Management).
• Experience with service management tools (ServiceNow & Jira).
• Knowledge and experience with Cognizant ATK solutions and implementations.
• Experience in managing multi-geo and multi-tower large technology teams.