Delivery Estimate Accuracy Supply chain Manager, North America Direct Fulfillment

About the role

The NA Alternative Fulfillment (AF) team's goal is to exceed customer expectations by ensuring orders are delivered as fast as feasibly possible, safely, on time, in full. The Supply chain Manager will work with Ops, Product and Tech teams to develop and integrate products, create processes, and build mechanisms that continuously improve Customer Experience as measured by Speed and Accuracy metrics, while also improving the Vendor's Experience.

Key job responsibilities

• Act as reputable partner across organizations: own the relationship between AF and various organization leaders to cultivate partnership, transparency and ownership requiring high level of relationship management skills
• Develop at-scale solutions: conceptualize, trial, expand and scale solutions-based programs to improve on-time shipping and speed across NA
• Lead cross-functional workstreams: lead initiatives spanning across Product, Tech and Ops teams to automate and optimize various processes both internally and externally
• Data-driven: be a relentless advocate of making data-driven decisions, challenge and refine proposals through keen understanding of the business, applying statistical methods of analysis and ensure an evidence-based approach to programs
• Strategic thinker: take an open-minded approach and launch workstreams prioritizing long-term value alongside developing their charter
• Stakeholder Communication: own creating, refining and presenting documents of their charter to senior leadership; demonstrate ability to peer-influence as well as gaining alignment across teams
• Update leadership and the team on strategic planning initiatives while also working with other Program Managers and the Daily execution team to provide strategy and guidance on how to minimize impacts to the Speed and Accuracy metrics
• Work with Vendor and Carrier Performance Management teams as well as Capacity Management PM to build strategy around improving the Speed and Accuracy metrics and execute them short term and long term
• Work with Product Management on Product development and initiatives for automation
• Manage the analyses of daily, weekly, and monthly reporting of programs

A day in the life

• Directly outreach to vendors to root-cause and execute scalable solutions to improve delivery accuracy and speed for North America
• Work with Product, Tech and other Ops stakeholders to contribute to development of processes and new launches
• Manage, execute and report to leadership by owning a specific program with scope and impact across North America
• Conduct deep dives using various data analytics tools to derive meaning from data and present to leadership with proposed next steps
• Own end to end various initiatives that require working cross functionally and holding Tech & Non-Tech teams accountable
• Act as reputable thought partner for various stakeholders to validate business opportunities by thorough business understanding and analytical knowledge

About the team

The North America Alternative Fulfillment team is a fast growing, dynamic team responsible for driving operational excellence and growth for an External Fulfillment channel shipping directly from the Vendor to the Consumer (also referred to as Dropship). The team focuses on continuously improving the Customer Experience with a wider selection while being at benchmark for delivery accuracy and speed.

Basic qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Pay

• USA, AZ, Tempe: 85,800.00 - 128,600.00 USD annually
• USA, TN, Nashville: 77,200.00 - 115,800.00 USD annually
• USA, WA, Bellevue: 85,800.00 - 128,600.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

This response is AI-generated, for reference only.