Delivery Estimate Accuracy Supply chain Manager, North America Direct Fulfillment

About the role

The Program Manager will work with Ops, Product and Tech teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by the Speed and Accuracy metrics, while also improving the Vendor’s Experience of doing business with Amazon.

Responsibilities

• Act as reputable partner across organizations: The Program manager will own the relationship between AF and various organization leaders to cultivate partnership, transparency and ownership requiring high level of relationship management skills.
• Develop at-scale solutions: The program manager will conceptualize, trial, expand and scale solutions-based programs to improve on-time shipping and speed across NA
• Lead cross-functional workstreams: The program manager will lead initiatives spanning across Product, Tech and Ops teams to automate and optimize various processes both internally and externally.
• Data-driven: The program manager will be a relentless advocate of making data-driven decisions. They will challenge and refine proposals through their keen understanding of the business, applying statistical methods of analysis and ensure an evidence-based approach to programs.
• Strategic thinker: The program manager will take an open-minded approach and launch workstreams prioritizing long-term value alongside developing their charter.
• Stakeholder Communication: The program manager will own creating, refining and presenting documents of their charter to senior leadership. The leader will demonstrate ability to peer-influence as well as gaining alignment across teams.

Qualifications

• 5+ years of program or project management experience
• 5+ years of supply chain experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.