Delivery Director

Job Summary

To manage projects for some of the customers for our US Hub. You will be part of the Customer Success team and work closely with a Customer Success Manager, Technical Manager, and Operations Manager, to act as the face of Backbase.

Responsibilities

• Supervise the quality of our delivery with some of the customers within the US Hub.
• Carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow.
• Engage our customers at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities.
• Occasionally support the Sales Team, provide guidance to the Operations Management function, and collaborate with the R&D department as well as the technical area to align the delivery strategy with the technical implementation.
• Owning customers’ project portfolio and working closely with Project Managers to steer the implementation toward success in addition to the line management of Business Analysts, UX Designers, and Project Managers within the Hub.

Requirements

• 8+ years experience in Delivery;
• Experience in the banking/financial services sector(s);
• Experience in startup/scaleup environments;
• Managed a program;
• Agile coach experience is beneficial;
• Pristine leadership track record (8+ years) in running implementation projects for complex, mission-critical, and high-traffic web applications on rock-solid architecture;
• Proven pragmatic solution finder who is accustomed to making project trade-offs and decisions, which subsequently, drive these decisions throughout the overall project execution;
• Strong analytical, consultancy, and communication skills (written and verbal).